FOOD & BEVERAGE FOCUS
HOW TO AVOID BEING THE next food safety scandal
An undercover report in the press highlighted the importance of food manufacturers having the relevant electronic systems in place to prevent issues arising on the shop floor. James Wood, factory MES product line director at Aptean advises prompt action
A
n undercover report published in the press toward the end of last year did
more than uncover low standards of food safety at a major UK food manufacturer; it highlighted the importance of organisations having the relevant electronic systems in place to prevent issues arising on the shop floor. One of the UK’s largest food
manufacturers recently found itself battling to save its reputation (not to mention its biggest customers) following undercover footage that showed poor food hygiene processes and inadequate scrutiny of its food safety procedures at one of its largest sites. The scandal revolved around the handling of poultry on the production line with workers seen altering sell-by and slaughter dates on packages, as well as mixing old and new produce. The damage was near-instantaneous,
with three of the UK’s biggest supermarket chains pulling their business and halting deliveries from the factory. Following a parliamentary inquiry and an investigation by the Food Standards Agency (FSA), the reputational cost to the company could grow to catastrophic proportions. At the very least, they will have the terms of their deals to supply the main supermarkets renegotiated aggressively and in the worst case they could lose the contracts altogether. The scandal could even see members of the leadership team forced out of their positions. They are ultimately responsible for the quality measures and management system put in place. Although they may not be involved in the day-to-day activities, the buck stops with them. Despite its focus on one organisation, the scandal presents a major challenge to every food manufacturer in the world. What has not appeared in the news so far is that this is likely to be the tip of the iceberg. The company involved merely has the unfortunate distinction of being the one to be exposed. Manufacturers in many countries will
now be under even greater scrutiny and challenged to demonstrate their commitment to food safety and consumer welfare. With such high stakes involved, it
can seem strange that companies still rely on in-house (mostly paper-based) procedures on their factory floors. Often the reason for sticking with the current solution is an attempt to avoid upsetting the status quo. “It’s how we’ve always managed it” is a commonly heard refrain but, just like the latest software, business practices have to constantly evolve to remain relevant and up-to-date with modern manufacturing needs. The emergence of the digital world has changed the way people across the globe consume information and the manufacturing world has to keep pace with that development to meet the demands of the big supermarket players.
GROWING IMPORTANCE OF DATA When the importance of data is growing, why shouldn’t supermarkets expect their key suppliers to provide them with quality information at the click of a button? What reason do manufacturers have to not clearly demonstrate that their quality records are trustworthy, authenticated by permissible staff and show a complete timeline of quality operations alongside any exceptions and anomalies? A further perception that often stands in
the way of innovation in manufacturing is that implementing an electronic quality
/ IRISHMANUFACTURING
Quality management can be freed up to focus on tasks that add value in and around each facility
system is a huge investment, both in terms of software and people power. However, this is simply not the case and you only need to look at manufacturing execution systems (MES) for an example. These can be implemented and
delivering tangible results in under 90 days, which provides manufacturers with the peace of mind that their quality operations are being handled using a built-for-purpose solution. A clear advantage is now created over the former paper-based systems. Along with the ability to show full
compliance in the event of an audit, manufacturers can demonstrate that any opportunity for the manipulation and falsification of records has been eradicated. At that point, quality management can be freed up to focus on tasks that actually add value in and around each facility Businesses that continue to rely on outdated and resource-intensive paper- based systems to manage quality, risk facing their own scandal and associated reputational crisis. Even if they avoid this threat, they will be separated from successful companies who select their shop-floor systems more wisely By taking advantage of a quality solution specifically designed for the food and
IRISH MANUFACTURING | FEBRUARY/MARCH 2018
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