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1180 Elliott Court Coventry Business Park, Herald Avenue Coventry CV5 6UB Tel: 02476 854980
info@bmf.org.uk www.bmf.org.uk
BMF’s Most Popular Merchant Training Courses
1. Diploma in Merchant Management
One of the major challenges merchants face today is finding talented people who will fit in with their ethos and produce results. This is especially the case with managers. In order to survive, develop, and grow, your business needs good managers; managers who are committed, skilled, and well-qualified. But where do you find such people? You could recruit externally of course, but this is extremely time-consuming, costly, and potentially risky. Why not look internally instead and develop the talent you already have? The BMF Diploma in Merchant Management aims to help you do exactly that!
This course is suitable for all staff aspiring to reach management positions in merchant businesses but especially for existing managers and supervisors. It comprises nine learning modules – successful completion of three of these gains a certificate level and all nine leads to the award of the Diploma. Each module is supported by distance-learning materials and a practical ‘tutor- led’ workshop. The course typically takes from six to 24 months to complete.
2. Essential Sales Skills This engaging and interactive workshop explores the fundamental skills for internal sales staff that are essential in the modern marketplace.
Elements of ‘Increasing Sales on
after the training to ensure that margin gains are achieved and maintained permanently. We draw upon our significant experience of what has worked, and what hasn’t worked previously for other merchants. This programme is delivered by a specialist trainer who has spent many years in sales and management within the merchant and building materials industry.
the Telephone’ and ‘Maximising Margin’, both BMF courses in their own right, are included in this highly popular course. The course is ideal for any member of the internal sales team. It is a two day training course and it can be tailored to your own business requirements.
3. Margin Development Programme
One of the most popular courses that the BMF delivers is ‘Maximising Margin’ which reflects the fact that many members are under continuous pressure to maintain and improve their margins.
Typically, the programme centres around a one-day training course delivered to all customer-facing staff, after ensuring that the messages that they will receive during the training have been approved by senior management. Assistance is provided before, during and
4. Yard Foreman’s Toolkit The Yard Foreman can often be overlooked for formal training but will often be one of the team members who would benefit most from external support. This individual will usually have been promoted because they were a hard worker, but this particular attribute alone is not enough to succeed when managing others. The two day course is designed with the target audience in mind, who may well not be used to the classroom environment. Emphasis is placed less upon theory, and more upon relevant and practical examples of how to get the best from your team.
Our aim is to provide delegates with practical assistance and support with the three main challenges facing them: The effective management of the yard area, the management of others, and providing good customer service - is something everyone would benefit from.
5. How a House is Built This course will help delegates understand the build process involved during a residential
BMF Champions Women in Building Materials
The first BMF Women’s Network forum event took place in November. It presented a great opportunity for women in building materials to network with like-
minded individuals, empower, collaborate, and learn from fellow women in the sector.
This virtual event was chaired by Maxine Frost from City Plumbing; more are planned for the New Year. If you are interested in registering for one of these events go to the Events pages on the BMF website.
November 2023
www.buildersmerchantsjournal.net
new build or RMI (Renovation Maintenance and Improvement) project. Delegates will explore the different phases of a residential project from design to finishing, the different packages of work at each construction phase, and the different sub-contractors who are likely to be involved.
Residential new builds and RMI projects will be covered, whilst also looking at mixed-use, flats and retirement homes. Modern methods of
construction and the influence of legislation will be explored to establish their impact on the choice of product and supply. For each construction phase, delegates will identify the different applications undertaken and explore product options building contractors and different subcontractors might consider, including potential “add on” sale opportunities.
The course is ideal for anyone in a customer-facing role, a salesperson new to the industry, apprentices or indeed any staff member wishing to improve their construction industry knowledge.
6. Key Account Management This one day sales training course will help delegates develop an account management plan to build lasting client relationships and maximise sales opportunities with your key accounts. The purpose is to move your account relationship to a point where your customer understands the business value you bring to their organisation, while maximising your sales revenue.
This course is ideal for any sales person who manages relationships with large value concerns.
• For any BMF Training enquiries please email
training@bmf.org.uk or ring 02476 854989.
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