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IT


INNOVATION WITH INTACT


Gary Brookshaw, product director at Intact Software, spoke to Anjali Sooknanan about the benefits of its software solutions to merchants.


M


erchants continually look to software and technology solutions to make their day-to- day operations run smoother.


They want tools that simplify processes like order processing, stock management, and deliveries, so they can save precious time, money, and effort,” says Gary Brookshaw, product director at Intact Software. That’s why Intact developed its next-generation ERP software system to help businesses streamline their operations.


Last year, the business acquired Blue Rock Systems, a Southampton business which had been reselling, implementing and supporting Intact ERP systems for over 16 years. Brookshaw says “Since the acquisition, our operations at Intact have seen significant improvements. The merger has strengthened our position in the UK market by combining our joint customers and teams. Blue Rock Systems not only brought in a highly experienced team, expanding our dedicated group of Intacters, but also enriched our offerings with valuable industry modules that perfectly complement our existing solutions. We’ve been working diligently to integrate all the valuable contributions made by Blue Rock Systems into our solutions. This collaboration has been instrumental in enhancing our software and services, making Intact even more robust and customer-focused.”


Most recently, Intact has partnered with Derby-based independent builders’ merchant, Browns Builders Merchants.


“Driven by challenges with their outdated ERP system, Browns Builders Merchants sought a solution to address specific challenges in direct selling, stock management, control setting, and task efficiency.


“With Intact iQ, they benefit from easy management of complex pricing, precise handling of pricing variations, and seamless PIM integration with NBG for up-to-date information. The level of flexibility and control they will have will also ensure tasks are executed flawlessly, resulting in increased efficiencies, productivity and customer service. Intact’s trade counter will further enhance customer experiences with


faster, efficient service. We’re looking forward to collaborating with Browns Builders Merchants for many years to come,” says Brookshaw “Merchants look to the power of real-time data analysis for making informed decisions on the go and for strategic planning. Furthermore, they look to technology to provide a seamless customer experience, whether through in- store, online, or via their reps on the road. By harnessing the capabilities of the right software, like Intact Xline or Intact iQ, merchants can unlock the potential of their business at every level.”


Intact has developed its software to align with merchant s’ demands, as Brookshaw explains: “Our core product offerings encompass Intact Xline, catering to SMEs with a tailored business management software solution, and Intact iQ, an ERP software designed for larger, scaling businesses. Both empower you to efficiently manage your daily operations, reduce costs, make informed decisions, and elevate your customer service.


“Our solutions deliver on everything from a fully integrated trade counter/ePOS system through to clever ways to manage rebates, transport scheduling, stock and more. It extends to mobile for staff on the go and integrates with Cliqx, our eCommerce solution and online marketplaces. Additionally, our systems can effortlessly integrate with any 3rd party eCommerce solution or application. “To add further value, we offer a comprehensive range of products and services, including new modules, system optimisation assistance, knowledge-based resources, and extensive training courses to ensure the merchant’s team maximises the benefits.”


August 2023 www.buildersmerchantsjournal.net


“Intact software solutions offer businesses a centralised platform to integrate and manage various processes, data, and operations, leading to improved efficiency, better decision- making, and streamlined workflows. It provides real-time insights, enhances collaboration across departments, and ultimately drives productivity and growth. Our unique post-go live optimisation phase focuses on ensuring a smooth transition and successful adoption of your Intact iQ software. Delivered over six, nine, or 12 months, a dedicated team provide ongoing support and guidance to you and your staff to empower you to maximise the full potential of your new system. Through this process, your team will become more confident, comfortable and self-sufficient in using Intact iQ, significantly improving your ERP ROI lead time.”


Improvement and innovation As merchants continue to look to technology to streamline their operations, Intact will focus on the development and evolution of its product portfolio.


“Our customers’ feedback is invaluable, so we’ll always listen to them and use their insights to shape our offerings. As the product director at Intact my days revolve around engaging with customers, closely observing their software usage, and actively listening to their feedback. Their input drives our product roadmap and system improvements, ensuring we deliver solutions that meet their needs. Beyond that, I also enjoy taking on a consultant role, helping customers tackle their unique challenges and providing strategic guidance for success. Staying up-to-date with the latest technologies is crucial, as it allows us to provide cutting-edge solutions that meet the ever-changing demands of the merchant sector,” he says.


“Our strong product roadmap is the driving force behind our innovations, ensuring we’re one step ahead and exceeding the expectations of our merchant customers. It’s all about growth and progress, and we’re dedicated to delivering the best possible experience to our customers.” BMJ


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