IT
Border Merchant Systems launches electronic proof of delivery app
B
order Merchant Systems’ 3-2C is a major upgrade, which includes the launch of a new ePOD app. ePOD is Border’s electronic proof of delivery app. It makes it easy for delivery drivers to manage
their deliveries via a mobile device, as well as collect proof of delivery information such as name, signature, comments and photos. Delivery status is updated back to the system and the customer in real time. The system’s technology has been trailed by Pearsons of Duns since September 2022. They have used it to manage their solid fuel deliveries. Border Merchant Systems general manager, Katy Mills, said: “With the Border ePOD app we now have real time visibility of our deliveries and electronic proof of delivery when customers receive their orders. Unique customer requirements are easy for the driver to read, and photos/comments/signature can be taken.
“Delivery capacity and driver productivity has increased as drivers are not spending unnecessary time administering paperwork. Office administration and reconciliation processes have also been simplified. This technology has allowed us to work more efficiently, improve the customer’s experience.”
PJH enhances Partners Portal D
eveloped from feedback received through PJH’s “Voice of the Customer” programme, the company’s Partners Portal now adds a Digital Paperwork function which allows customers to view and download important documentation such as
invoice and credit paperwork as well as delivery and collection notes, with proof of delivery containing signatures and times stamps for ease and simplicity.
Plus, there is a new Returns & Credits function, which enables the full returns process to be managed online through the Portal. Customers can raise and manage their returns including selecting collection dates. Brett Jenkinson, head of retail customer experience, PJH, said: “So much of the PJH Partners Portal™ functionality is driven by the feedback we receive from our customers; both the Digital Paperwork and Returns features were developed through this valuable feedback route and join other functionality such as delivery tracking, product images and data downloads – as well as an updated virtual showroom. “PJH continues to invest heavily in the Partners Portal™, recognising its importance as a sales channel, which now accounts for over two- thirds of all PJH sales orders. All new features bring us closer to our customers, providing convenience and ease of use and to support our aim to be the customers’ ‘First Choice’.”
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