Sustainability
Make your business leaner and greener
Along with increasing productivity, job management platforms can also deliver sustainability benefi ts. Richard Warley, chief executive of BigChange explains how
J
ob management platforms are digital tools to help a company improve effi ciency – but they can also help deliver sustainability benefi ts and support ESG targets. Demonstrating to your clients that you are a sustainable company is going to become vital to your success. Major corporations have to report on their
carbon footprint – and demonstrate how they are working to reduce it. Their emissions are typically divided into three segments, called scopes. Scope 1 is emissions a company generates; Scope 2 is emissions created by the energy it uses; and Scope 3 is emissions from its supply chain. If your client base includes large companies that are measuring
Left: Richard Warley, chief executive of BigChange
Scope 3 emissions, you will come under pressure to reduce your carbon footprint in order to help reduce theirs. Here are four ways that a job management
platform can help improve your company’s sustainability, particularly around its fi eld service teams:
1. Cut van mileage
Fuel consumption remains one of the biggest sources of emissions for fi eld service personnel. Therefore, the fastest way to reduce your carbon footprint is by driving fewer miles. Intelligent scheduling routes the right teams, assets and vehicles to the job location in the most effi cient and sustainable way. Live traffi c updates help fi nd the best real time route between jobs, saving further time and fuel. Job management platforms also improve the information fl ow between the offi ce and engineers in the fi eld, reducing the risk of miscommunication. This means more fi rst- time fi xes and fewer repeat visits to a client, again cutting total mileage while also boosting profi tability.
2. Instil
sustainable driving habits
As well as driving fewer
miles, you can also use technology to encourage better driver behaviour. For example, with BigChange, managers can set driving behaviour alerts and view driver data, in order to curb idling, speeding, and harsh acceleration.
These measures are proven to improve fuel consumption and reduce road risk. Depending on the size of your fl eet, this can have a huge impact
16 October 2023
www.heatingandventilating.net
Case study: Blackhall Plumbing & Heating
Blackhall Plumbing and Heating, one of Edinburgh’s oldest family-run providers of plumbing, heating and electrical services, has transformed the management of its mobile operations with integrated CRM, tracking and reporting from BigChange. This has resulted in better customer
communications, fewer queries and more accurate client invoicing. BigChange is also supporting Blackhall’s green ambitions with intelligent scheduling and routing of its fully electric fl eet and its commitment to 100 per cent paperless working. Blackhall is using the system to minimise its
environmental impact and manage rising costs. Having already invested in a fl eet of electric vans Blackhall uses the solution to intelligently schedule jobs and route its vehicles between jobs reducing unnecessary mileage and avoiding areas of congestion. Real-time tracking and driver behaviour alerts are also helping to improve the performance and maintenance of vehicles, reducing servicing costs and minimising additional charges such as parking fi nes.
Stuart Blackhall, business director and great-
great grandson of the company’s founder, said: “My grandfather, who was awarded an MBE for his services to the engineering sector, made the fi rst foray into computers in the early 80s with a reported investment of £20,000 and a desire to extend the use of technology to support all aspects of the business. Now, 40 years later, that is exactly what we have with BigChange.”
on e have worked with a client who saved 400,000 litres of fuel worth £500,000 and has cut CO2 emissions by over 1,000 tonnes.
3. Say goodbye to paper
Recycling paper isn’t always easy for fi eld service engineers on the go all day. Go paperless instead, with a job management platform that brings together CRM, job scheduling, live tracking, resource management and business intelligence. BigChange helped customers save 60 million sheets of A4 in 2021 alone. That’s roughly equivalent to 7,200 trees.
4. Sharing your success
Whether you want to shout your success from the rooftops or just share it internally, you need data to demonstrate decarbonisation. Job management platforms can provide the reporting tools and data analytics you need to present your progress to your senior management team or include it in ESG reports.
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