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Digital Printing LET’S GET DIGITAL


Fabio Perini’s customer service portal optimises production efficiency, reduces operating costs and helps customers maintain the value of their production assets over time


director says, “More efficiency and less costs. This is the objective of customer service: help our customers in preserving over time the value of their capital asset.” Fabio Perini took part in MIAC, where


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during the convention “Towards Converting Tissue 4.0” Agnusdei, disclosed the new company strategy and presented the best available technologies to enhance performances, quality and management of the production process. “Industry 4.0 for our company has its own


application even in customer service,” Agnusdei explains, “a field where the use and analysis of production data, together with the technical expertise of Fabio Perini’s people, allow customers to preserve over time the value of their capital asset and optimise the Overall Equipment Effectiveness (OEE) of their lines. Digital services are not limited to lines and systems supplied by Fabio Perini, but they can be used on equipment by other producers as well.” Three years ago, Fabio Perini launched its


Customer Service Portal, which has evolved becoming the customers’ digital touch point, with information on their installed base, the history of maintenance services, the suggested equipment modifications and a web shop for spare parts, placing orders directly online. Now, the Portal becomes the tool to activate and monitor line performance using two solutions, Tissue Data Cloud and Digital Shift Support. The Tissue Data Cloud processes data based on a wide set of performance indicators, so as to offer the customer immediate visibility of the process critical points. Thanks to the Web Dashboard, the values of the line are re-elaborated easily and intuitively and available in real time for the production manager. The second new feature is the Digital


Shift Support, also activated from the Portal and available on the operator’s tablet. The Digital Shift Support is a smart application that collects, together with a minimal set of performance indicators, the production speed and the justifications of alarms by the operators. “Up to now our path has been going


through digitalisation, from equipment alarm detection to production indicators analysis, so as to identify inefficiencies


convertermag.com November 2018 17


ommenting on the launch, Gianfranco Agnusdei, global customer service


and be able to act on specific line sections,” continues Agnusdei, “But we at Fabio Perini are firmly convinced that no digital revolution can exist without the technical know-how accrued in our 50 years long experience. Our Customer Service 4.0 is all about this: an extraordinary integration between technical expertise and the availability of data supplied by digital solutions”. In fact, the availability of data and the


expertise of Fabio Perini’s technicians will allow to supply a real Digital Audit and remotely detect causes, establishing in advance actions to solve issues. In this framework, even Wearable Glasses find their place: in its new “goggle” version, this technologic solution for remote, real-time technical assistance is more ergonomic and performing, with 3D interaction and augmented reality. For this device, too, the expertise of Fabio Perini’s technicians is a key factor.


WEARABLE GLASSES The Wearable Glasses are easily transportable, modular, versatile: to be worn both outside and inside, easily usable, suitable for any intervention. They have a ‘hands-free user’ interface for communication and operation. The main features include; guides to


view digital content, procedures, and operations to be carried out on the production line. The function allows you to set up educational video libraries, in electronic format, which guide the operator to work on the machine; tags for placing digital labels on the machines and displaying information in real time simply by looking at the machines. The device allows making immediately available the multimedia data tagged to the tag. Futhermore, the ability to show and exchange video data between the operator and the technician remotely. The bi-directional video allows the expert technician to directly observe and help the operator solve problems on the machine by providing all the necessary support experience. There are several fields of application of


Weareable Glasses that accompany customers in using the production line. The glasses can be used before, for training, preventive maintenance or documentation, during, displaying data in real time, instructions in routine maintenance, prevision of critical information on the equipment and of course, after, with remote assistance, problem assessment, and exchange of technical data. ufabioperini.com


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