MICRO MARKETS Having a flexible, self-service micro-market on site that centres
around premium coffee means that businesses do not have to compromise on coffee shop quality drinks and get to reap the rewards of increased staff engagement. Research has shown that 85 per cent of employees feel that quality coffee increases productivity and improves morale, making it an important element of the post-pandemic workplace as businesses look to attract and retain staff. Combining a premium coffee offering with a perfect blend of cold drinks, snacks and fresh food gives businesses the opportunity to bring the best elements of coffee culture to life in the workplace. The best micro market solutions for the workplace are designed to be hassle-free and facilitate moments at any time of the day, whether staff want to get to know each other, collaborate on new projects, or prep for a productive afternoon. All 24/7 unattended payment stations, from central kiosks to smartphone apps and smart fridges with built-in payment systems, provide an extra layer of security. With the added concern over cash hygiene and wide adoption of cashless spending, the AVA report also shows that well over 75% of cashless systems now support credit card and mobile payments, so there is a big need to meet the demands of and maximise on the nature of today’s self-serve buying habits – all helping to reduce overhead costs and making the day-to-day management of a micro market more efficient than expensive canteens.
SIMON BLACK, MANAGING DIRECTOR OF SB SOFTWARE In many cases, the benefits that micro-markets can deliver are an evolution of canteen facilities. But elsewhere, they are more of a revolution in that they provide as large a range of products as the site requires, readily available on tap, operating at up to 365-24/7, without incurring incremental staff costs. They also serve as broad a range of clientele and tastes including
the option of extending into unattended retail with general access, beyond the typically repeat customers of an office. Whatever the mix of underlying drivers, whether supplementing or
replacing vending, streamlining catering, providing employees with an additional benefit in these times of staff shortages, or operating a successful new revenue stream, results rely (as ever) on observing the key fundamentals: - making things simple and easy across the board (especially for consumers and merchants) to increase volumes and revenue
- managing every aspect of the operation, stock in particular, effectively to optimise both the offering and the margins
- integrating micro markets into your broader operations to maximise efficiency and profitability overall. No UK company has longer experience with micro markets than
we do at SB Software - we worked with clients on the very first implementations in this country. For us, this “new way” of seeing the market, addressing the workplace (or elsewhere) as unattended retail space is not so new. We have been anticipating the uptake for a long time. If anything, from our perspective, it is now overdue. Our expertise underpins our approach to the opportunities, with
offerings including: • The Nova self-service kiosk: ideal for micro-markets, at exceptional value.
• Vendmanager: fully integrating micro-markets into the larger vending estate for efficiency because however good the micro market, if they are fully integrated that is even better.
• Optimal Fleet Routing: making the most of time and resources to maximise efficiency/service across your whole business.
To deliver the benefits you have targeted, we like our micro-markets both fully featured AND simple/intuitive/fast to use. Like the Nova self-service kiosk.
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