NEWS
orcester Bosch is celebrating a double triumph having seen its innovative myWorcester app land two major accolades at the Digital Impact Awards 2018.
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Worcester’s installer-focused app won gold for ‘Best digital employee communication’ having established itself as an invaluable on- the-job tool for installers, and also picked up the gold award for ‘best use of digital’ from the engineering and manufacturing sector. The awards’ judges were full of praise for the myWorcester app, describing it as “the perfect example of user-friendly, time-saving and innovative design, benefitting both installers and the business bottom line”. The myWorcester app was launched back in 2017 and is now being used on a daily basis by thousands of installers nationwide, all of whom rely on its seamless assistance with boiler guarantee registration, management of customer appointments, and access to invaluable technical literature. The result is instant access to up to date information and significantly less time spent on unnecessary admin.
Martyn Bridges, Worcester Bosch’s director of technical communication and product management, commented: “To win two highly-esteemed awards in the digital
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communications sphere further highlights just how committed we are to making the working lives of installers as straightforward as possible. Through our myWorcester app, we have done just that by giving installers access to countless useful tools and resources they can access using their smartphone.
“Not only will we be looking to further enhance the app over time, but we’re also exploring other ways we can use digital channels to enhance the way installers interact with our products and services in the future.”
The award-winning myWorcester app is free to download via the Apple App Store and Google Play.
National Audit Office releases smart meter rollout report
he National Audit Office has released its smart meter roll out report which states that the programme is late, expensive and a large proportion of SMETS1 meters currently lose smart functionality after a switch. NAO has confirmed the fact that serious issues within the industry need to be addressed for smart meters to be successfully implemented and provide tangable savings for consumers. Jane Lucy, CEO and founder of The Labrador, is of the opinion: “It is apparent that the smart meter roll out has proved an extremely expensive task for the government, with the overall bill now topping £11 billion. This is fundamentally due to costly decisions about the rollout being made without due consideration about it's practicality - e.g. SMETS1 end date being so tight when SMETS2 is not yet robust at scale. This has been highlighted within the report and The Labrador is in agreement that the functionality of the roll out is dependent on technology that is not yet fully developed.
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The Labrador is a free, accurate and automated service that tracks energy use, through smart meters and automatically switches users to the cheapest tariff on the market.
Cool Designs streamlines product range and moves to new larger premises
distribution agreement with Panasonic as part of its on-going strategic growth plan. Alongside the streamlined product line-up, the company is moving to a new head office alongside the River Tyne in Gateshead, giving an additional 10,000sq ft of warehouse space to further improve stocking levels and providing a further 3,000 sq ft of office space. The new location includes a trade counter and an enlarged air conditioning training centre, to cater for increasing demand for the company’s high quality technical training courses for installers and service companies.
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ool Designs Ltd (CDL) has terminated its
Darrel Birkett, CDL’s founder and managing director, said: “It has been an outstanding year and we have continued to increase sales, driven mainly by the new technology roll-outs by Toshiba and the recent addition of CIAT to our range.
“The move to new larger premises will give us the space to grow for the future, and allow us to continue to develop our service to our expanding customer base that is one of the key elements of our success.” On recent market
developments, he said: “We have seen a big swing towards R32 as Toshiba’s Digital Inverter range has come on-stream, while the VRF market remains strong due to Toshiba’s class-
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leading efficiency, reliability and installer-friendly technology.”
Geographically, sales growth has come from across the UK, with London and the south of England performing particularly strongly. To help support this going forward, the company is planning new hubs for training and stockholding to ensure service levels are
maintained as the business expands.
On the training front, CDL continues to expand its popular online video training academy on YouTube, with some
modules being viewed more than 15,000 times. Further courses will be added in future to address specific training needs, including end user requirements.
BUILDING SERVICES & ENVIRONMENTAL ENGINEER JANUARY 2019 5
BSEE
Double awards success for myWorcester app
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