BSEE-DEC21-PG31-34 Whats New_Layout 1 19/11/2021 10:52 Page 32


BSEE Advertorial P


anasonic Heating & Cooling Solutions has reported that its IFS Remote Assistance solution has had a positive impact on


improving customer service efficiency across Europe. The company reports that the initial response times have been improved, the remote diagnostic and fault resolution have been increased, and a higher customer satisfaction level was achieved. As the HVAC+R support teams throughout Europe have taken up the use of this tool, the appreciation for the benefits this technology provides has grown, and the need for on­site visits has decreased, reducing the environmental impact on travel and improving the customer’s overall experience.


WHAT’S NEW


Panasonic reports significant benefits of ‘remote­first’ approach When a customer contacts the Panasonic


Service Department, an online video session, either by PC or mobile device, is initiated and this primary function is used to help determine the root cause of the issue. As the remote connection is compatible with all devices, the connection needed does not require any bespoke software to be downloaded. This provides Panasonic’s response team the chance to connect to the site directly to share videos and see the issues presented to determine the best course of action for the customer.


www.aircon.panasonic.eu/GB_en


New space­saving Aquasub range of packaged water booster sets by Aquatech Pressmain


T Water Just Got Smarter


leak detection shut­off and protection system ever created. The detection and shut­off of leaks is an


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increasingly common requirement in building specifications – especially in the multi­dwelling market. The award­winning Sonic leak detector is a perfect solution for this need. If you are a developer, contractor, specifier or public health engineer Aquilar would be delighted to help you explore the use of Sonic for your projects. Julian Waumsley, Managing Director of Aquilar,


commented “Hero Labs, who developed SONIC, is a fast­growing start­up focussed on the world of water. Sonic, the smart leak­detection shut­off device uses ultrasonic technology and machine learning to detect and identify leaks and water usage. It can identify very low flows and automatically shut­off the supply when damage is likely to occur, immediately alerting homeowners and building managers.” Pipe leaks are a very real problem with over £657 million worth of domestic insurance claims made every year to repair and replace property damaged by water leaks. Class­leading HD resolution allows Sonic to


protect your home/business from the smallest undiscovered drip to a catastrophic burst pipe. Aquilar is a world leader in the supply of water


leak detection equipment. www.aquilar.co.uk


quilar Ltd is proud to become the authorised UK & Ireland distributor for the award­ winning Sonic – the smartest ultrasonic water


he Aquasub sets are fully packaged units with main storage break tank and a single or twin variable speed pumps to save energy. The smart submersible pumps have been placed into the


water storage break tank, so the unit is small enough to fit through a door, making it ideal for use in any building with restricted access to the plantroom. Any noise and vibration is reduced by the water, and the


submersible pumps are easy to access for quick servicing. The unit can be placed on a flat floor, so there is no need


for the usual plinth or anti­vibration mounts. Some of the Features & Benefits: • Automatic constant pressure control and slow fill function • Transducer pressure sensor per pump for long term reliability and accuracy • WRAS approved pumps and components; 304 stainless steel delivery manifold and flow through vessel for HTM04 compliance.


• Max flows to 2.6 litre per second at 1.6 bar; max pressures to 5 bar at 1 litre per second. • 2 Year warranty with full 365 day call out cover


www.aquatechpressmain.co.uk


Mitsubishi Electric R32 s­MEXT CRAC units available within 48­hours


The s­MEXT­G00 DX is a high precision CRAC (Closed Room Air Conditioning) unit that connects directly to Mitsubishi Electric’s tried and tested Mr Slim R32 Power Inverter outdoor unit, creating a full inverter split system designed according to the best quality standards. The s­MEXT comes with a market leading three­year warranty across the entire range and all sizes with capacity from 6kW to 42kW available from stock within 48 hours. The units operate at high levels of energy efficiency and incorporate full Mitsubishi Electric


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inverter technology and EC plug fans. The s­MEXT contain a small footprint with pipe runs up to 100m, making the s­MEXT an ideal air conditioning unit for all I.T. cooling needs. “Our R32 version of the s­MEXT continues Mitsubishi Electric’s drive to deliver its market leading products with lower Global Warming Potential and reduced environmental costs, without sacrificing on quality,” said James Chaplen, Product Marketing Manager at Mitsubishi Electric. “And with stock now available in the UK with a 48­hour turnaround time and a three­year warranty, the s­MEXT is available as a packaged solution, helping to reduce time from purchase to install, while giving end­users complete confidence in the system.”


https://les.mitsubishielectric.co.uk


21 Reliable Controls products declared RoHS 3 compliant


RoHS 3 Directive. RoHS stands for Restriction of Hazardous Substances and restricts the use of certain hazardous materials in electrical and electronic products. “Our effort to achieve RoHS 3 compliance is not only to maintain


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certification requirements but also to satisfy the company’s unwavering commitment to environmental stewardship,” says Vince Palmer, VP of Operations at Reliable Controls. “Our philosophy is to sustainably source raw materials and manufacture products that minimise both our impact on the environment and the environmental footprint of buildings around the world.” In 2017 Reliable Controls announced RoHS 2 compliance for 10 core


controller models and in 2020 extended the list to include 21 products. Today those products are certified compliant with RoHS 3. In parallel to RoHS compliance, Reliable Controls follows the WEEE


Directive, which sets targets for the design of electronics products with environmentally safe recycling and recovery in mind. This commitment to sustainable manufacturing and responsible recycling is part of what makes Reliable Controls products truly better by design. Visiti the website to learn more about the RoHS 3 Directive and the


Reliable Controls commitment to sustainable manufacturing: reliablecontrols.com/bsee


eliable Controls is pleased to announce compliance with the EU


Heat and buildings strategy


requires ventilation for healthy indoor environment


ahead of COP 26. The company is delighted the document identifies the importance of air quality and ventilation in the Government’s vision for a greener future. The strategy brings together the Government’s work on energy efficiency and clean heat, laying the foundations for Net Zero buildings in the UK by 2050. However, it also includes air quality within its five core principles to guide action in the 2020s and longer­term transformation to Net Zero. Containing its own sub­ section entitled ‘Improving Air Quality’ the document recognises the vital importance of reducing the build­up of harmful levels of air pollution within homes. This can occur if ventilation is not considered when improving the air tightness of a home to improve its thermal efficiency.


V 32 BUILDING SERVICES & ENVIRONMENTAL ENGINEER DECEMBER 2021


ent­Axia has welcomed the Government’s ‘Heat & Buildings Strategy’ published


Free lighting design service from Ovia


The document states: “Adequate ventilation is required to ensure a healthy indoor environment and prevent creation of increasingly airtight spaces, which may trap pollutants indoors.” COVID­19 has highlighted to us all the importance of ventilation for good health. The strategy recognises this and that improving the energy performance of our buildings, without creating airtight spaces, presents “an opportunity to ensure our buildings provide warm, well­ventilated spaces and healthy environments from which people can live and work”.


www.vent­axia.com


companies, and anyone involved in the specification and design of lighting and lighting control equipment. The aim is to provide expertise in choosing the right products and solutions for a proposed scheme, ensuring full compliance with the relevant regulations and standards. With all the information


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gathered, including drawings and specifications, a Lighting Design Proposal will be prepared. A schedule of lighting and lighting controls will be shared with the Ovia internal sales team who will prepare a quotation. The Lighting Design Proposal and prepared quotation will be sent back to the Ovia sales team member, and the quote will then either go through the wholesaler of choice, or the enquiry will be directed through one of Ovia’s supporting Elite stockists.


A dedicated lighting design


page is now available on the Ovia website. This includes an easy to access lighting design files section, where lighting designers can download individual product files. All the lighting design files have been grouped into categories – commercial, domestic, floodlights, industrial, utility and emergency – with the relevant products listed under the category heading.


oviauk.com/lighting_design/ Read the latest at: www.bsee.co.uk


via’s free lighting design services is available to electrical contracting


itsubishi Electric is investing significantly in it’s I.T cooling product offering and is pleased to announce that they are now fully stocking the entire range of s­MEXT high precision CRAC units.


Aermec’s new mobile App


solutions can now benefit from having all the information required at their fingertips with Aermec’s free App. “Aermec’s App has been developed with the customer at the forefront and being able to easily access the information they require. The App provides a fast and easy platform for us to engage with our


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customers and adds value by offering an instant and better customer service,” says Michele Gioachin, Export Sales Manager, Aermec S.p.A. Aermec’s dedicated App offers a reliable, convenient and speedy


access to information for all Aermec products and solutions for heating, air conditioning and air treatment close at hand. But the App offers more than just a digital catalogue packed with Aermec products and solutions for heating and air conditioning. Customers can benefit from easy access to a wide range of technical


information relating to the selected product and also search for their nearest Aermec contact. Full details on how to use the App can be found on You Tube and it


can be downloaded from the App Store and Google Play Store. www.aermec.co.uk


Condair launch rapid response service


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umidity control specialist, Condair, is launching a new


8­hour rapid response service as an optional feature to its humidifier planned preventative maintenance contracts. Condair has long


offered planned preventative maintenance (PPM) contracts to ensure optimal operation of its clients’ humidifiers across the UK and Ireland, for any make and model. It also provides breakdown response for customers both with and without an existing PPM contract. However, the company is now providing an 8­hour call­out service, with engineers on call round­the­clock, to support clients with critical applications. Tony Tullett, Service Director at Condair, commented, “It is great that


we are able to add this rapid response service to our product offering. It enables us to provide additional reassurance to our clients who operate sites like data centres or pharmaceutical production facilities, and who cannot be without humidity control for extended periods. All of our PPM customers have access to our expert telephone support line, but with this additional feature activated, customers also get 24/7 telephone support and rapid response call­out options. Depending on the urgency of the issue, customers can choose to receive an engineer on site within 8, 24 or 48 hours.”


www.condair.co.uk


ustomers looking for fast and easily accessible HVAC


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