Food & drink/retail


“A loyal customer base that increases daily which is built upon an emphasis on accessibility, expertise, and excellent service”


designed and equipped with state-of- the-art facilities to aid in their customers smoking cessation journeys, and a full update of the estate in terms of a refurbishment program was completed mid-2024 to bring all stores up to the same high-quality finish. The results have improved footfall, revenue and customer satisfaction, leading to a loyal customer base that increases daily which is built upon an emphasis on accessibility, expertise, and excellent service. The retailer positions themselves as


the nation’s leading vaping specialist by providing in-depth training for every member of staff, ensuring they all have the knowledge and understanding necessary to succeed. This includes sitting a National Centre for Smoking Cessation and Training (NCSCT) certification, which offers detailed information and advice on smoking cessation. VPZ consider it


their mission to help the UK become smoke-free by 2030 and with evidence suggesting smokers armed with accurate advice are nearly twice as likely to quit for good, VPZ find it imperative that they provide comprehensive advice.


Onboarding with VPZ VPZ prides itself on the support to their new Franchise Owners not only in helping get a business off the ground, but also in the support post-opening to ensure the business flourishes long term. VPZ will be with you every step of the way. Prior to opening, all store related


aspects, including product and technical


knowledge, controls, and procedures are covered in a structured two-week training programme, so staff can accurately deliver the ‘VPZ Standard of Excellence’ right from the start. Further to this, they have a dedicated network of field support, in-house IT, ERP, HR, and HSE systems, a partner scheme for online sales, and an industry-leading after-care program. If you’re a business-minded individual with a genuine interest in helping people, get in touch with Ian via franchise. support@vpz.co.uk or call 07484 064 694 for more information. n


VPZFranchise.com


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*The Khan Review **Research by Public Health England


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