FAQs
9 & 10 December 2020 Summit
Welcome to The World of Learning Summit Virtual event 2020 We look forward to seeing you on: Wednesday 9 December 2020: 10:00am – 3:00pm Thursday 10 December 2020: 10:00am – 3:00pm (If you haven’t already, register for tickets here. ) On-demand content will be available until midnight on Monday 14 December.
How to access and get the best out of the event...
What device should I be using? The event is best experienced using a computer or tablet. Most Apple and Android phones should be able to support the event, but the display is likely to be considerably smaller and therefore trickier to navigate. If you are struggling to see parts of the screen, please check your screen view settings. You may need to zoom out to get the best event experience. Running a ‘Systems Check’ before you log in (button found under the login box) will help you to adjust your device to the correct settings.
2 I can’t hear anything, what do I do?
This is usually an issue with your device – please check your speakers are working and that your volume settings are as you would expect. If this doesn’t help, please contact a technical advisor via the help desk or the technical support link at the bottom of the screen.
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The videos aren’t appearing, what do I do? Please check your system has allowed ‘pop-ups’. If this doesn’t help, please contact a technical advisor via the help desk or the technical support link at the bottom of the screen.
I have a blank screen, what do I do? Please go to the event login page and click on System Check to see if any issues are flagged.
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What internet browser should I use? We recommend using Google Chrome or Firefox as browsers. Please do not use Internet Explorer. Please also do not access the platform from within a Virtual Private Network (VPN).
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