SERVICES MANAGEMENT


Legal and Ethical Issues of Collecting and Using Online


Hospitality Data Cornell Hospitality Quarterly, 64, 1, February 2023 LINK TO PAPER LINK TO VIDEO


CHRISTOPHER ANDERSON PROFESSOR


Peter and Stephanie Nolan School of Hotel Administration


Cornell SC Johnson College of Business Cornell University


Co-authors • Christopher Anderson


Professor, Cornell Peter and Stephanie Nolan School of Hotel Administration, Cornell SC Johnson College of Business, Cornell University


• John H. Gerdes, University of South Carolina • Betsy Stringam, New Mexico State University


Summary


Te internet has opened up new opportunities to research interesting questions and to collect data much faster than has been possible in the past. Te emergence of online databases and social media sites enables new lines of research while at the same time introducing new ethical questions for both researchers and institutional research boards (IRBs). In “Web Scraping for Hospitality Research: Overview, Opportunities, and Implications,” Han and Anderson presented the tools and methods for collecting online data through data scraping.


Although that article described in detail the processes for gathering data, and presented recent court rulings that allow data scraping in the United States, it did not adequately address the ethical collection of online data. In this study, the authors highlight some of the key legal and ethical issues around the use of scraped data for academic research with the intent of ensuring researchers, reviewers, and editors are cognizant of some of these evolving issues.


TO IMPACT CONTENTS


RESEARCH WITH IMPACT: CORNELL SC JOHNSON COLLEGE OF BUSINESS • 2023 EDITION


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