Company insight
Inside the architecture of the enterprise tablet
The convenience, configurability and ruggedness of tablet devices are enabling businesses to become more efficient and effective by empowering their frontline employees with data and applications on the move. We talk to Andy McBain, head of regional product management EMEA, Zebra Technologies, about the decisions organisations must make in order to choose the right solution.
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ablet technology has steadily become a mainstay of enterprise operations and field workers, warehouse employees, frontline medical staff and the thousands of other employees who rely on them to do their jobs effectively. However, there is no one-size-fits-all enterprise tablet solution. Finding the right combination of hardware, operating system and form relies on an in-depth process of investigation and analysis. “We look at the workflow of each
user,” says Andy McBain, head of regional product management EMEA at Zebra Technologies. “We look closely at how people do their jobs. Any assumptions we make could get in the way of developing the right product.
clients’ personnel, assets and data, gain new operational visibility, speed up work and improve accuracy. Ultimately, it helps them to make better business decisions in real time. With more than 10,000 partners across 100 countries, Zebra provides better visibility through industry-tailored, end-to-end solutions that leverage industry-leading hardware and software to give organisations in a wide range of industries a competitive edge. This is done by ensuring that every asset and worker on the edge is visible and connected to the data they need to operate effectively. At the core of this offering is a family of tough, reliable and purpose-built tablets that suit the specific needs of each user and power their job performance.
“The acquisition of Xplore Technologies commits Zebra to Windows and gives us a wider family of tablets. It gives us the Windows element where we had been focused on Android before.”
“We speak to people across the business about what they need and how they work, taking a ‘day in the life’ approach, whether it is a driver, a field engineer, a worker in the warehouse,” he adds. “Then the industrial design team takes over to determine what is the best tablet. We define everything, including where the buttons go, on the basis of how someone holds the tablet while doing their job and what they need the device to do.”
Zebra provides hardware, software, supplies and services to connect its
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Familiar Windows or enterprise Android? With the thin, lightweight and rugged ET8x Series of 2-in-1 or standalone tablets, the ET5x Series of tablets with 8-inch or 10-inch screens, and the fully rugged L10 Series for mobile workers, Zebra has a suite of solutions that support workers in public safety, retail, hospitality, warehouse management, healthcare, manufacturing, field mobility and transportation. “We try to make our tablets as generic as we can to fit as many applications as
possible, but there are exceptions for specific industries,” says McBain. “Take pharmaceuticals for example, where the ET8x’s fan-less redesign reduces the release of particles into the air better suiting it to clean room environments.” Perhaps the most critical element in the customisation of a tablet, however, is the choice of operating system (OS). Often this comes down to a choice between the ever-present Windows OS and the mobile-ready Android. Which one a client chooses will depend on a range of factors.
“The choice of OS comes down to the application and the workflow,” McBain explains. “A utility worker, for example, may have had some form of laptop – possibly a Mac, though more likely Windows. A gas engineer may be used to using Windows applications and if there is a team of tens of thousands of fieldworkers, it is expensive and time- consuming to migrate applications to a tablet running Android. “Government bodies and long- established companies tend to prefer Windows, so we migrate those applications to a tablet,” he adds. “If I were a user with a history of using PDAs and smartphones, I would be used to using customised applications written for me. So, we can migrate those Android apps to the tablet.”
There are many pros and cons for each OS. For instance, the Windows processor is more powerful than Android, and Windows is the most used operating system in personal computers, while Android is the most widely used OS overall. Windows is designed primarily for workstation, personal computers, media centres, tablets and embedded
Defence & Security Systems International /
www.defence-and-security.com
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