IN PARTNERSHIP
only need to be taught to click the link to access and complete the surveys. Sites can then spend time with participants, ensuring they understand the importance of accurately collecting PROs.
5. Use video to foster participant knowledge Providing participant instructions about ePRO during face-to-face meetings without a standard script for training can lead to varied experiences. Participants’ attention levels may also depend on how much they hear from staff versus how much they read themselves. Research has shown that participants forget up to 80% of medical information immediately after receiving it3
.
Introducing ePRO to participants via video can reduce such issues. The video should demonstrate how participants access the system, show each survey, discuss why the participant-collected data is important, and When compared to reading text, 80% of participants would rather watch a video4
experiences. But the value of that data is dependent on its quality. To ensure the highest quality, sites are expected to monitor participant compliance with ePRO and intervene with participants when necessary. These tasks can be time-consuming unless they are streamlined. By allowing access to real-time exception
reporting, staff can be alerted to non-compliant participants with enough time to intervene if necessary. For example, if participants are required to enter dosing information every morning, the exception report should run at noon. Site staff can then follow up with non-compliant participants in the afternoon to ensure the morning dose is correctly recorded.
. Simply
answering any questions participants may have after watching the video should reduce time spent on participant ePRO training.
6. Reinforce with concise, printed materials Participants are more likely to contact the site with questions after only receiving verbal training on ePRO. Printed materials that reinforce verbal information give participants easy access to the information they need5
.
These printed materials should be concise, no more than one page and should use screenshots from the ePRO system. Critical information for these printed materials includes instructions on how to access the system, why, how, and when a participant should complete surveys, and who to contact if they have questions. In recent hybrid studies at Medrio, sponsors
have seen value in posting this printable content in our MyMedrio portal alongside a newsfeed about how the study is progressing and other information that participants may need. By embedding this tool, participants are more likely to engage with the technology, leading to improved study adherence.
7. Assist with compliance monitoring Finally, support staff with compliance monitoring. The value of ePRO stems from real-time information about participants’
34 | Outsourcing in Clinical Trials Handbook
What to expect going forward When adopting new clinical trial technologies, there will be some burden as sites and investigators learn the new systems – but that doesn’t mean you should delay your adoption. Hybrid decentralised trial technology plays a vital role in clinical trials. It improves monitoring and helps ensure compliance while improving participant engagement and introducing new agilities that help avoid trial delays. Medrio ePRO is a participants patient data
collection tool that can help your company enjoy burden and complexity. In addition to strong customer service and a team of dedicated professionals to help you deploy ePRO, Medrio ePRO also offers seamless EDC integration so your team can get cleaner data faster.
To get started, request a demo at
Medrio.com.
References 1. Adner, R & Kapoor, R (2016, Nov). Right tech, wrong time. Harvard Business Review. Retrieved 28 Sep 2022.
2. Bechtel J, Orvin C, Falcone L, Venn K (2021, 2 Oct). The 2021 Site Landscape. Society for Clinical Research Sites. Presented at the Site Solutions Summit.
3. Kessels R P (2003). Patients’ memory for medical information. Journal of the Royal Society of Medicine; 96(5), 219–222. Retrieved 28 Sep 2022.
4. O’Neill, M (2015, May 7). The 2015 Video Marketing Cheat Sheet [Infographic]. Animoto Blog. Retrieved 27 Sep 2022.
5. Badarudeen, S, & Sabharwal, S (2010). Assessing readability of patient education materials: current role in orthopaedics. Clinical orthopaedics and related research; 468(10), 2572–2580. Retrieved 28 Sep 2022.
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