YOUR QUESTIONS ANSWERED
(L-R) Edward Thomas, ComfortDelGro, Cheng Siak Kian, ComfortDelGro, Peter Slater, CMAC
significantly increasing the price of a shorter minimum fare to be more attractive to drivers. Whilst we will review pricing on an annual basis, we do not anticipate any changes unless outside market influences dictate this.
• Will your current suppliers have to conform to new working practices?
No, we do not have any plans to change the working practices for our supply partners, other than to offer enhancements to our existing products such as the supplier engagement portal.
• Should your current suppliers be concerned by future allocation of work?
If our supply partners continue to work at the same high standard as they always have and deliver a great service to our customers there is no fear of the allocation changing.
• ComfortDelGro has strong links with Uber, will that mean that CMAC will allocate jobs to Uber drivers first, in preference to your existing suppliers?
To the best of our knowledge the partnership between Uber and ComforDelGro in Singapore was dissolved in 2018. It is no secret that CMAC has relationships with several ride-hailing platforms, but this is very much in addition to our existing network of private hire fleets, not instead of, and primarily aids our international coverage.
• Some of your current suppliers had already noticed a drop in work before the sale. Can you offer any guarantee that the volume of future work will at least remain the same?
Due to the nature of our business, we are unable to guarantee minimum volumes as a lot is reactive emergency work. Our sales team is always working on securing new work streams for us and our supply partners and we strive to keep our suppliers as busy as possible.
• You recently changed your rate of pay, are these rates staying the same and will payment terms be the same?
The change in rates was to standardise the structure of our service to help all supply partners to work on a level playing field in the areas they service, whilst
PHTM MARCH 2024
• Do you think your current suppliers should feel let down by Uber’s inclusion when they can justifiably claim to have supported you in your growth and made your company the market leader it is today?
They should not feel let down, suppliers have always been pivotal to our business, and we allow suppliers the ability to accept / reject work without any punitive measures. Likewise, we do not charge any com- mission or vendor management fee for CMAC work. As previously mentioned, no one supplier can cover 100 per cent of the work and ride-hailing companies are used in addition to existing fleets for the hard to cover last minute bookings.
• As ComfortDelGro is a competitor whose portfolio includes rival fleets in the UK, how can you assure current suppliers that there will be no bias in allocation of jobs to current CDG fleets?
CMAC, as previously mentioned, remains 100 per cent independent with full control over where work is allocated. The four fleets ComfortDelGro has in the UK, were already long-standing suppliers to CMAC and are allocated work under the exact same supplier logic as everyone else.
• Where do you see CMAC in five years’ time?
It’s no secret that CMAC has been expanding inter- nationally over the last number of years through both acquisition and organic growth. With a partner such as ComfortDelGro, we expect to supercharge this growth and aim to offer the same fanatic level of service to our customer in all markets globally.
CMAC 0333 358 0156
hello@cmacgroup.com
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