MOBILITY MATTERS
TWO BRADFORD UBER DRIVERS FINED AND LOSE LICENCES AFTER REFUSING GUIDE DOG PASSENGERS
Two Uber drivers from Bradford have
been stripped of their
licences and ordered to pay hundreds of pounds in fines and costs after being convicted of refusing to carry a passenger accompanied by a guide dog. Both drivers appeared at Bradford Magistrates Court on October 31, where the court was shown mobile phone footage of each driver refusing to
allow a disabled
woman and her assistance dog into their vehicle before cancelling the journey and driving off. The prosecutions were brought by Bradford Council. Mohammed Zubair, 47, of Brad- ford, pleaded guilty to refusing a booking for a disabled person accompanied by an assistance dog. The incident occurred on June 14. Waseem Raja, prosecuting for Bradford Council, told the court: “The footage shows the com-
plainant constantly explains he can’t refuse to transport them. He kept remonstrating and kept saying she needed to book an Uber Pet. He simply drove away.” The court heard Zubair, a taxi driver for seven years, was “deeply remorseful” but had already lost his licence and was now jobless. He was fined £90 and ordered to pay £500 in costs and a £36 surcharge. In the second case, Muhammad Faisal, 34, of Bradford, pleaded guilty to a similar charge stemming from an incident on June 13. Faisal was shown in footage telling the passenger that she would need to book an Uber Pet. When told refusing her was illegal, he reiterated: “You need to book an Uber Pet.” Mr Raja noted: “He left the woman standing in the road. He refused to transport her and said he would cancel the job despite being told
he could not do that.” Faisal’s representative, Mr Khan, admitted the driver had forgotten his training and called it a “genuine mistake.” Mr Khan told magistrates that Faisal had lost his licence. Faisal was fined £80 and ordered to pay £500 costs and a £32 surcharge. He cannot apply for another licence for seven years. Following a previous hearing, an Uber spokesman commented on the company’s policy: “It is totally unacceptable, and illegal, for drivers to refuse to take a rider due to an assistance dog and we investigate every report. “We remind drivers of this obligation before they start using the Uber app and send regular reminders.
“Uber can and does permanently remove drivers’ ability to use the app when a driver has violated their legal obligations.”
MANCHESTER PRIVATE HIRE DRIVER FINED FOR REFUSING BLIND PASSENGER & GUIDE DOG
A private hire driver has faced legal consequences, including a fine and the revocation of his licence, after refusing to take a blind customer and her guide dog in Manchester. Mohamed Abid Hussain arrived to pick up the woman, who had booked through the Uber app to go to a city centre train station. However, he told the passenger she could not bring “her pet” into his vehicle, despite the animal wearing a high-vis harness. The customer, who is registered blind and was heading home to
PHTM DECEMBER 2025
London, explained the dog was a guide dog before Hussain refused the fare. Trafford Council subsequently revoked Hussain’s
licence and
launched a prosecution. At Manchester Magistrates’ Court, 42-year-old Hussain, from Manchester, pleaded guilty
to
failing to carry a guide dog, failing to wear his private hire driver’s badge, and failing to return his badge after his licence was revoked.
When questioned by council
officers, Hussain claimed he had not realised the dog was a guide dog. However, at a later Licensing Sub Committee hearing, Hussain “admitted that he had no special conditions or allergies that would prevent him from taking a guide dog.” Councillors agreed he had “unlawfully discriminated against the customer”and revoked his licence. At the Magistrates Court, Mr Hussain was fined £100 and ordered to pay £100 in compensation to the victim.
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