CARD PAYMENT MANDATES
Article by CabCard Services
www.cabcard.services
Licensing authorities across the UK are now requiring taxis to accept card payments. This shift matches customers’ expectations plus the broader trend toward cashless payments. For fleet managers, these requirements bring both challenges and opportunities.
Why allowing your drivers to choose their own payment system is a bad idea
Letting drivers choose individual card payment solutions seems simple, but creates problems. Customers face
inconsistent experiences with
different drivers, switching between proper payment terminals, drivers’ phones or card readers.
This unprofessionalism risks losing loyal customers. Worse, drivers may exploit the lack of oversight. Some might claim “broken” card machines, demanding cash, potentially violating rules and damaging your reputation. Such practices lead to negative reviews and lost business. A standardised, fleet-wide payment system ensures consistency, safeguarding customer satisfaction and your fleet’s reputation.
Getting the full picture of your business
Your dispatch system tells you where your taxis are going and much more, but that’s only half the story. A fleet-wide payment solution gives you the other half – the money side.
By bringing payment data together with your operational info, you get insights you would otherwise miss. This doesn’t mean you have to touch the card payment monies, these can still go to your driver directly. You can spot patterns in how payment methods affect journey values; is a journey being paid for correctly and not overcharged by certain drivers either mistakenly or otherwise.
Who does your passenger think they have booked their journey with?
Consumers expect their card statements to accurately reflect their purchases, showing the correct merchant name and the corresponding amount they paid. This also goes for your fleet. So
30 Moving forward
As the taxi sector evolves, in-vehicle card payment isn’t just about ticking regulatory boxes – done properly it gives you an edge over your competitors who may still be catching up. Your customers will see and experience the difference and your back office staff will thank you.
CabCard Services provides sophisticated, low cost payment solutions specifically built for taxi fleets. Our systems a unified approach while understanding the unique needs of the taxi business.
To find out how CabCard Services can improve your fleet’s card payment setup and help you use payment data to grow your business, contact Kristina May on 0203 955 5400 or by email on
fleets@cabcard.services
APRIL 2025 PHTM
when either the name or the amount on a customer’s statement varies, they could think their card has been used fraudulently or they’ve been overcharged. They may then contact you expecting you fix it.
Without this joined-up view, you’re essentially driving with your eyes closed and any reputational damage is with the fleet and not the driver.
Why a fleet-wide solution makes sense
Ensuring you have control of a single payment system in your hands brings many benefits:
● Customers get the same professional experience every time
● Customer statements and receipts carry your fleet name and not a driver’s name
● Training drivers becomes simpler
● When something goes wrong for your passengers, you can resolve it quickly and easily
● Drivers know they’re part of a fleet payment system ● Your accounts team gets standardised reports ● It can integrate with your data dispatch system ● You can easily check everyone’s following the rules ● Customer service and refunds are in your control ● Your whole fleet looks more professional
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