But he says there are some areas that are more obvious starting points. “One of the examples I think about is
profiling know-how. That’s just not a fun task. If you’ve got twenty documents to profile, that can take hours to do. And along comes a tool that does it for you and does it really well and really consistently. And even if you don’t trust the output completely and you have to review it and maybe tweak it, it’s still taking you a lot less time. It’s allowing you to do a lot more work with a lot less of that time-consuming drudge. It’s a no brainer really for knowl- edge professionals to adopt these tools. And it’s changing and improving all the time. The tools we have today with things like semantic search and natural language processing are vastly different from what we had even 10 years ago.
“I like to think of the goal of KM as being to put knowledge at the fingertips of the lawyers. We’re able to get the knowledge closer to their fingertips and that means it’s easier for them to access.”
Advice
Mark’s number one piece of advice is to start using Gen AI tools as soon as possible and be prepared to learn from things that do not go according to plan immediately.
of the time. I’ve heard people say that because the model is only getting 94 per cent accuracy that’s not enough. In a very small number of situations, perhaps you do need 100 per cent accuracy, but the reality is by using AI you’re able to do a lot more work than you would otherwise do. You can cover many more doc- uments than you’d be able to manually, and 94 per cent of a big data set is a much better situation to be in than even a hundred percent of a much smaller data set.”
By understanding these limitations and looking at them in a more nuanced way, knowledge professionals are better able to see the best fits for Gen AI within their firms. “We’re going through a process of transfor- mation through the AI revolution,” says Mark. “And if you get it right, then the benefit for the firm is it’s more efficient – you’re able to deliver legal services quicker, better, cheaper. That’s really what we’re trying to do.” Mark was speaking to The Info Pro Pod-
He also points out that searching for per- fection can be a barrier to improvement, adding that well-publicised errors from AI do not mean you should not be using it all. He says: “People often judge technology, not just AI, against the mistaken assump- tion that humans get it right 100 per cent
cast about his contribution to The Future of Legal Knowledge Management, Harnessing Artificial Intelligence (
www.globelawandbusiness. com/books/the-future-of-legal-knowledge-manage- ment-harnessing-artificial-intelligence). Search for The Info Pro Podcast to hear more from Mark on starting points for a Legal KM AI journey, challenges around data and insights into how to make the most of AI in a legal setting. IP
OUT NOW
CILIP in Scotland Podcast OPEN SHELF
Episode 1: Feminist Librarianship Brought to you by the University of Glasgow Impact Acceleration Fund
Host Dr David McMenemy, Professor of Information Ethics and Policy at the University of Glasgow welcomes guest Kirsten MacQuarrie, Sector Development Manager at CILIPS and Editor of Feminist Librarianship: Principles, Practices and Provocations (Facet Publishing).
Watch on
https://tinyurl.com/4r9y3ehv
August-September 2026
INFORMATION PROFESSIONAL 29
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