IN DEPTH
Service Recovery Hub – stay on top of the latest developments
As lockdown rules begin to ease, so library and information services and their users will look for a return to some form of face to face contact. There is no one-size fits all approach to what services will look like, but CILIP has created a Service Recovery Hub to offer some help.
WITH the roadmap to a reopening of shops and services set out by the Gov- ernment in spring, libraries have had to look at how they safely re-open and deliver vital services to their commu- nities.
There is no definitive answer, and each service is working through plans and scenarios that will enable them to develop practical and sustainable services. Staff and users need to be protected and feel safe as services begin to move back to a face to face setting.
CILIP has created a Service Recovery Hub, to offer links to the latest advice and guidance around physical re-opening. The Service Recovery Hub covers a range of top- ics that could impact on how users access buildings and services. It also offers links to sector specific guidance covering schools, public, academic, further education, higher education, prison libraries, health libraries and special libraries.
On launching the Service Recovery Hub, CILIP identified five guiding principles for all libraries to consider.
Safety first – We want to ensure that libraries are welcoming, inclusive and safe for both library staff and the public. As part of this, Local Authorities will want to ensure that staff have access to Covid-19 vaccinations as a priority alongside other ‘Covid-secure’ measures.
Embrace the digital – Libraries have demonstrated their tremendous potential for digital engagement, e-learning and
30 INFORMATION PROFESSIONAL
e-reading support as well as access to digital public services. We will need to work together to preserve these gains and ensure that they become a permanent part of the ‘digital library offer’.
Spaces and places – Looking ahead, our national network of trusted, welcoming and inclusive library spaces are the perfect platform for social and economic recovery and the regeneration of our High Streets. We need to work together with Local Gov- ernment to protect and modernise library spaces as an essential infrastructure for growth.
Catching up – We can work together with our colleagues in schools and colleges to help a generation of learners make up for time lost due to Covid-19. We need Government to ensure that public libraries have the resources and capacity to make a real differ- ence to learning beyond the classroom.
Build back better – The pandemic has demonstrated the vital role of local libraries in connecting and supporting their communities. We want to look ahead with optimism and ambition to a future in which libraries help everyone, everywhere to achieve their potential. We encourage central and local Government to take the
April-May 2021
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