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“NGU2025” WILL REVIEW, ENHANCE AND STRENGTHEN THE UNIVERSITY’S BUSINESS OPERATIONS, POLICIES AND PROCEDURES.
5.1.16 We will create and/or improve written policies and procedures regarding credit refunds, management of stale accounts, third-party billing (i.e. Veterans Affairs, ROTC, etc.) and management of check depositing processes.
5.1.17 We will evaluate and, where necessary, improve university compliance with the Americans with Disabilities Act (ADA).
5.2 Student satisfaction will be improved.
5.2.1 We will mentor student leaders as well as selected faculty and staff in spiritual formation and pastoral care to enhance the culture of NGU and to enrich the lives of those who serve at the university.
5.2.2 We will continue to evaluate and improve the check-in process, focusing on creating a campus-wide commitment to support efforts to assist students as they begin each semester.
5.2.3 We will continue to focus on student retention and recruitment by evaluating and revamping the institutional scholarship program, including the prospect of engaging a third party to develop a new financial aid leveraging program for the university.
5.2.4 We will improve the graduation application process and services.
5.2.5 We will post semester course offerings on our main website prior to each term for current, prospective and transient students to readily view available offerings.
5.2.6 We will finalize and implement an online orientation class to improve engagement with distance learners and to enhance their onboarding process.
5.2.7 We will expand student support services to the Tim Brashier Campus at Greer.
5.2.8 We will expand scholarship opportunities for our adult, online and graduate student populations.
5.2.9 We will improve student satisfaction with the residential living experience at NGU.
5.2.10 We will expand opportunities for current and former students to provide feedback and recommendations regarding how the university may increase student satisfaction.
5.3 Customer service efforts will be evaluated and improved as needed.
5.3.1 We will create an online self-service environment in which students can discover and complete enrollment-related requirements by themselves as needed.
5.3.2 We will focus on cross-training efforts for Student Services team members and Admissions enrollment counselors to encourage more in-depth net cost/financial aid conversations.
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