NEWS ROUND-UP Dufry Group announces restructure


Dufry Group is adapting its organisation to ‘the new business environment’ to accelerate growth and support profitability during the recovery phase of the economic crisis and beyond. The firms says a new organisational


Jessica’s Secret in


Covid-19 initiative Price comparison app Jessica’s Secret has announced it will be releasing a complimentary promotional resource for brands and retailers, to help drive the industry’s recovery in the post Covid-19 era. In an exclusive interview with TRBusiness,


Jessica’s Secret CEO Mirko Wang says he hopes the initiative will boost sales in duty free and travel retail when international flights resume in the coming weeks and months. The app, which now has over two million


subscribers, aims to be a bridge between Chinese travellers and the global travel retail stakeholders – brands and retailers – by providing consumers with transparent pricing and promotion information across duty free and travel retail shops worldwide. “The complimentary resources the


Jessica’s Secret app will be providing brands and retailers involves two specific opportunities,” Wang told TRBusiness. Complimentary promotional adverts will


be placed in the ‘Coupon List’ section of the app, which users can access from the home page, destination pages, mall pages and product price comparison pages. These are the main pages and functions


that users tend to access on Jessica’s Secret, allowing brands and retailers to target consumers based on their individual travel destinations and the duty free shops in those airports – a valuable and precise lead and sales-generation function, according to Wang. “We have piloted this initiative with a few


partners recently and we were delighted with the positive feedback we have received,” said Wang.


structure, effective from 1 September 2020, will strengthen its business, not only at airports, but in other travel retail channels ahead of a return to growth. By integrating various headquarters


and divisions, Dufry reveals it will be reducing its country ‘clusters’ from 23 to just seven – plus North America which stands alone – ‘allowing smaller countries to be served from local shared service centres’. All seven clusters will report to Eugenio


Andrades, who becomes the new CEO Operations with the exception of North America. Dufry Group has launched a new crisis


action plan to counter potential sales decreases of between 40-70%.


This includes nimble cost-cutting


measures dependent on the situation. Speaking to analysts during a first


quarter results call in May, CEO Julián Díaz confirmed working assumptions that rent would take a 32.5% and 38% share of income in revenue decline scenarios of -40% and -70%, respectively, (compared to pre-IFRS 16 figures).


Experiential retail a ‘must-have’ in-store


The second TRBusiness Travel Retail Connect Covid-19 webinar took place in early June, attracting 767 registrants and 483 participants. During the session entitled ‘Engaging


customers across all touch-points – Physical, Digital and Human – in a Post Covid-19 Context’, participants received valuable data, along with much-needed and fascinating insights on digital opportunities, now and in the future. They were also given food for thought


in terms of how the post Covid-19 world might look and were furnished with tips on how they should adapt. The June instalment followed the hugely


popular inaugural TRConnect webinar (May), which attracted 900 registrations and more than 500 attendees. Hosted by TRBusiness Editorial Director Charlotte Turner and Events and CSR lead


Michael Barrett, the second session featured presentations from Clara Susset, Director, Travel Retail Research, m1nd-set; Alan Brennan, Managing Director, dcGTR; Vimal Rai, Founder and Managing Director, Trace Consulting Ltd; and Ramesh Cidambi, Chief Operating Officer, Dubai Duty Free. During her presentation, Susset


emphasised that ‘experiential retail is a very powerful footfall and conversion driver’, as indicated by m1nd-set’s extensive research.


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