HELPING THE INDUSTRY GROW - ESTABLISHED 1997 -
FEBRUARY 2019
TRBusiness Volume 22, Issue 02 February 2019 Contents
Commercial goals in Helsinki.......18 Airport operator Finavia shares its commercial vision for Helsinki Airport with Charlotte Turner.
Up for the challenge.................... 21 Newly appointed ETRC Secretary General Julie Lassaigne, tells Luke Barras-Hill about her plans for year one.
INFLIGHT REPORT 23-31
Cathay transformation plan........ 23 Cathay Pacific is futureproofing its inflight retail business with a strong focus on seat-back technology, pre-order and home-delivery services. Charlotte Turner finds out more.
AirAsia’s tech metamorphosis.... 25 AirAsia Group is using its technological expertise to offer solutions akin to the traditional full service experience and capitalise on the growing phenomenon for low-cost long-haul flights. Luke-Barras Hill reports.
SUBSCRIBER ONLY CONTENT
ISG’s Russian airline strategy..... 26 Inflight Sales Group believes its differentiated offer on board its Russian carriers might well make the difference in 2019. Andrew Pentol reports.
Dutyfly: Growth hinges on crew.. 29 Dutyfly Solutions tells Luke Barras-Hill that the concessionaire’s heavy reliance on crew to drive sales means retailers and carriers should share the associated risks and rewards.
SUBSCRIBER ONLY CONTENT TOBACCO REPORT 36-48 29 FEBRUARY 2019
Shisha shines on GTR stage ........ 36 The shisha phenomenon is becoming more and more prominent in travel retail locations worldwide. Andrew Pentol speaks to the key industry players.
3Sixty’s omni-channel focus....... 30 Andrew Pentol reveals how inflight concessionaire 3Sixty is moving full steam ahead with its new omni- channel inflight launches.
Scorpio’s inflight rallying call...... 31 Scorpio Worldwide CEO Stuart McGuire tells Charlotte Turner how some airlines need to take a more responsible and long-term approach to their partnerships.
AFFORDABLE LUXURY 33-35
Greater luxury choice needed..... 33 International travellers believe there should be a greater ‘affordable luxury’ range of products in duty free and travel retail stores, writes Charlotte Turner.
SUBSCRIBER ONLY CONTENT
ITP lobby gathers momentum .....43 The duty free tobacco industry is being instructed to continue crucial dialogue following the first WHO Meeting of the Parties to Eliminate illicit trade in tobacco products. Luke Barras-Hill provides an update.
Next-gen products debate.......... 45 Luke Barras-Hill assesses tobacco stakeholders’ DF&TR performances and ignites debate on potentially reduced-risk products.
SUBSCRIBER ONLY CONTENT
Accessories add sales lustre...... 48 Tobacco accessories play an important role in adding extra sales gloss. Luke Barras-Hill asks Oettinger Davidoff how it is driving demand for this sub-niche.
Counter Intelligence .................... 50 Some of the best product launches, events and animations in February.
People News ................................ 53 Personnel moves in the market
Now and Then .............................. 54 Luke Barras-Hill traces 20 years back, from then.... to now.
SUBSCRIBER ONLY CONTENT ALSO INSIDE
HAINAN | DFS GROUP | TALLINK | SHANGHAI HONGQIAO | BUDAPEST AIRPORT | 3SIXTY | STELLAR JV | ALIPAY | GIAA | SALUD DUTY FREE | HONG KONG AIRPORT | DUBAI DUTY FREE | LONDON GATWICK | PEOPLE NEWS | NOW & THEN
23
Exclusive: Affordable luxury survey
Interview: ETRC’s Julie Lassaigne
Lagardère fashion & duty free sales top $2bn
Inflight market:
Taking off or still grounded?
Retailers battle for IAG Spanish airline contracts
Tobacco’s path to next-gen products
Joni Sundelin Finavia SVP anticipates ‘a wild year’ for Helsinki... p18
26 TRBUSINESS 17
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