EMPLOYEE AND LEADERSHIP DEVELOPMENT CUSTOMER SERVICE CALL CENTER PROFESSIONAL 


A well-trained call center is the heart of any operation. This comprehensive training will equip the potential employee with the customer service and technical skills needed to enter the workforce with confidence, and the ability to listen, and to ask and answer questions to ensure a happy customer. $1299


Oct 16-Nov 3 MTWTh 9 am-4 pm F


9 am-1 pm TELEPHONE SKILLS: CONNECTING WITH THE CUSTOMER


From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you. $99


Sep 12 T 9 am-12 pm NEAST CECUS 534 28 CUSTOMER RELATIONS SPECIALIST CERTIFICATE PROGRAM 


The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field, or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication. $479


Sep 12-Oct 3 T 9 am-4 pm PERSONAL DEVELOPMENT CRITICAL THINKING AND PROBLEM SOLVING


Employers rank critical thinking as the most important skill for employees in the next five years. Critical thinking helps you step back, examine your thoughts, test assumptions, and process information more effectively. This course helps you identify your thinking style and follow a process to think critically, solve problems, and make informed decisions. This course is part of the 21st Century Skills Certificate. $109


Nov 6 M 6 pm-9 pm DEALING WITH CONFLICT


Conflict is inevitable. The key is dealing with conflict in a way that produces positive outcomes. This course will help you learn how to work through conflict situations and avoid the traps that damage relationships and negatively impact productivity and results. You will learn proven methods to recognize the signs of conflict and apply a process to resolve conflict effectively. This course is a part of the 21st Century Skills Certificate. $109


Nov 20 M 6 pm-9 pm NEAST CECDS 724 27 ENHANCING YOUR PROFESSIONALISM


Building and maintaining a professional image is key to your success. Learn how to build self-confidence, present yourself professionally, and communicate more effectively. Take away the top traits of true professionalism. $109


Oct 19 Dec 5


Th T


9 am-12 pm 9 am-12 pm


NEAST CECDS 564 82 NEAST CECDS 564 83


PERSONAL ACCOUNTABILITY AND PROFESSIONALISM


When you take on an attitude of accountability, you empower yourself to be responsible, accomplish your goals, and demonstrate professionalism. You will gain strategies to avoid


NEAST CECDS 722 29


the blame game, overcome obstacles, manage expectations, and achieve your highest potential. This course is part of the 21st Century Skills Certificate. $109


Oct 23 M 6 pm-9 pm NEAST CECDS 720 29 PRINCIPLES OF TEAMWORK, COLLABORATION, AND TRUST


In almost every job, success depends on working together to achieve shared goals. Your ability to collaborate and learn from others is essential to getting the job done. This course will help you identify the key principles for being a team player and developing trusting relationships. This course is part of the 21st Century Skills Certificate. $109


Oct 30 M 6 pm-9 pm TAKING CHARGE OF CHANGE


When you can recognize your internal reactions to change, you can better manage your responses. This course will help you learn strategies to accept change, reduce stress, and remain productive during the change process. This course is part of the 21st Century Skills Certificate. $109


Nov 13 M 6 pm-9 pm VERBAL COMMUNICATION SKILLS


Poor communication creates chaos in the workplace and costs organizations millions of dollars each year in lost productivity, mistakes, and lost customers. Learn how to ensure your communication is clear and direct so that listeners receive information accurately. Improving your verbal communication skills can enhance working relationships and increase your success. This course is part of the 21st Century Skills Certificate. $109


Oct 16 M 6 pm-9 pm NEAST CECDS 719 25 NEAST CECDS 723 29 NEAST CECDS 721 29 NEAST CECUS 539 35 NEAST CECUS 573 18


REGISTER @ MIDLANDSTECH.EDU/training | 803.732.0432 | see page 2


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