FAQs Troubleshooting


Remember, if you have any technical issues throughout the live stream of the event, click on the ‘Need help’ button on the bottom right-hand screen and one of our technical gurus will help you.


I can’t hear any sound


On a tablet or phone • Check that the audio on the live event screen is set to ‘unmute’


• Check that the sound on your own device is set to ‘unmute’ and is turned up


• Check you are not connected to another Bluetooth speaker or headset where the audio might be playing through


• If you are using a Bluetooth headset, try used wired headphones or your device speaker


• Try using a different browser – we recommend Google Chrome


• Refresh your browser and enter the event again – MarieCurieBrainGame.com


Computer • Steps as above, and then; • Right click the Speaker icon in the bottom right and open the ‘Open Volume Mixer’. When this is open, can you check all of these levels are up.


Streaming in low quality/slow speeds


• Refresh your browser • Check your internet connection speed using www.speedtest.net – if your connection is poor, can you stream using 4G from your device?


If these problems persist, please check on the ‘Need help?’ button on the bottom right- hand screen of MarieCurieBrainGame.com and one of our tech gurus will help you.


Want to create a Virtual Team, but don’t have a Zoom or Microsoft Teams account?


Microsoft Teams is free to download


Zoom Basic is free to download, but you can only host a meeting up to 40 minutes which we don’t recommend.


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