OPERATIONAL EXCELLENCE
Community Dining Programs
to introduce a robot to provide support to dining services staff as part of a beta test, the community—naturally—named the robot “Lenny.” And Lenny the Robot immediate- ly attracted attention from residents. “There was so much interest in seeing
W
this little robot scooting around the com- munity,” says Felecia Sveda, vice president of hospitality services for Lenbrook. In response to that curiosity, Lenbrook held a show-and-tell session with interested residents.
hen Lenbrook, a senior living community in Atlanta, part- nered with Morrison Living
The robot was then added to support
the service in the community’s bar area. Staff members hand off newly prepared drinks to Lenny, who delivers the beverages to residents at other dining venues on the property. Before long, Lenny went from a novelty to
a highly visible member of the community. “I think the residents really were looking at
it with surprise and awe at first, not really sure what this thing was going to do,” Sveda says. “They were pleasantly surprised seeing
that it didn't disrupt the services that they were experiencing in our club—and it ac- tually expedited the service of the drinks.”
Acquire a Taste for New Tech By Tom Gresham
Vast possibilities ahead Robotics are among the most prominent of the sophisticated tech tools that are starting to transform dining services in the senior living field. Increasingly, the tools are be- coming more accessible—and therefore more naturally integrated into the daily operations of senior living dining. Both senior living community representa-
tives and service providers see a vast world of fresh possibilities for tech tools in dining in the years ahead. Culinary Services Group introduced
a robot to provide dining support at the Springwell Senior Living Community in
Springwell Senior Living Community in Baltimore, Md., has welcomed robots. MARCH/APRIL 2022
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