H


aving accurate insights into the mechanics of your organisation provides a powerful advantage for your security management team.


Business Intelligence


The collection, integration, analysis and presentation of live data (both from field- based operations and a financial lens) can be turned into insightful and actionable business decisions when done effectively.


The purpose of business intelligence in today’s world of security


Gathering data to better understand how a business is operating – to be able to drill down into the data – is the lifeblood of any effective business growth strategy. Weaknesses and inefficiencies are highlighted to management teams, enabling the right changes to be made. Proactivity becomes possible with the benefit of foresight that facilities management data provides.


Access to accurate business data provides many advantages for an organisation. Business intelligence helps in:


• Problem solving • Understanding performance • Accelerating decision making • Customer retention • Problem solving


Management can pinpoint what went wrong, tracking and reviewing data collected to uncover performance breakdown, enabling better understanding of each part of a process that may have failed. The data can help decipher which areas of a job are not performing as they should, highlighting the steps that need to be fixed.


Understanding performance


By collecting and reviewing data from all parts of the business, workforce management software solutions provide management teams with visibility into what is happening throughout the organisation. Understanding levels of performance is key. Not understanding how well the business, its departments, or its employees are performing, renders an organisation blind and it will continue to waste money on areas that are not providing sufficient ROI.


Accelerating decision making


Having accurate organisational data helps executive teams understand and improve business processes in order to reduce wasted money and time. Whilst this is key for all security companies, it is particularly important to companies serving an international audience, where decisions are inherently more complex, if for no reason more than the accommodation of time zones. Management can make informed decisions to protect the


CITY SECURITY MAGAZINE – AUTUMN 2022


cuts risk and supports growth


bottom line when they can clearly see where problems are occurring or processes are ineffective, no matter how dispersed.


Supporting customer retention


In the security sector, the workforce is generally large and dispersed, and the ability to see the activities and effectiveness of each contract, team, shift and officer is extremely valuable, particularly when issues arise. Giving management an overview of the situation, understanding where the gaps are or where the service may be failing, provides intelligence that can save a failing contract.


Organisations are realising that having this powerful information at their fingertips is


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helping them streamline their operations whilst providing robust, quality service to their customers.


Graeme Hughes Managing Director TEAM Software by WorkWave


www.teamsoftware.com


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