Quality We adhere to a range of quality standards and requirements for our products and services.
THE GE WAY POLICY SPOTLIGHT
If you observe any conformity defects or signs of deviations that could compromise the quality, safety, or regulatory requirements of GE products or services, halt the process and immediately notify your business Quality, Safety or compliance leaders.
• The quality of GE products and services is a key part of our reputation and the basis of our competitive strength.
• Quality at GE is everyone’s responsibility. Proper quality: - Helps ensure the safety of our employees, customers, and those who our customers serve.
- Helps drive customer satisfaction.
• GE complies with all laws and regulations pertaining to the quality, safety, and performance of our products in all countries where GE’s products and services are offered.
YOUR ROLE
• Follow your business policies, procedures, and manuals related to the quality, safety, and regulatory requirements of all products and services.
• Utilize only approved suppliers who meet, and consistently perform to, GE’s quality and safety requirements.
• Strive for continuous quality improvement by utilizing customer feedback, production trends, and Lean concepts.
• If you are involved with product or service design, manufacturing, distribution or servicing: - Create and maintain accurate quality records, such as test results, inspection reports, and manufacturing operation sheets. Never manipulate or falsify documents to show inaccurate information.
- Do not bypass quality controls or take shortcuts that could compromise the quality, safety, or regulatory compliance of GE products and services.
- Do not misrepresent or falsify quality, safety or productivity metrics for internal or external reporting.
INTEGRITY IN ACTION
Q: During a meeting to review quality standards for specific engineering requirements, an employee became aware of delays for certain quality reviews. Frustrated, the employee contacts the site leader responsible for these reviews. The employee demands the site leader to clear the reviews by the next day and indicates that no further delays would be accepted. Should the site leader be concerned with the tone of the email and the pressure to speed up quality reviews?
HELP CORNER S&L Quality Policy
16 | COMMERCIAL COMPLIANCE EXCELLENCE / Quality
A: Yes, non-conformances must be reviewed for acceptability – these reviews cannot be skipped, despite the delays they may cause. Pressure from any employee to rush or circumvent required quality reviews is unacceptable. The site leader should escalate the behavior and raise an integrity concern as this is a potential policy violation.
THE SPIRIT & THE LETTER
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