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Mayflower Marina Operating Policies
1 Berthing Contract Cancellation Refund & Credit Policy
In many UK marinas, the policy of binding contracts is rigorously enforced and berth holders wishing or needing to change their plans mid contract cannot expect either a refund or a credit. At Mayflower Marina, however, we understand that very occasionally our berth holders may need to amend their berthing plans and accordingly the Company is willing to offer the following:
(a) For refund - the Company shall process a refund as follows:
i.) Notice in writing must be received at the marina office stating the required termination date or, if no date is stated, this will be taken as the date the notice is received.
ii.) A recalculation of fees due shall be made for the revised berthing period, being the period from the commencement of the original licence period to the termination date set out above, at the appropriate tariff rate for that revised period. (For Shareholders the minimum period is six months and the appropriate rate of allowance)
iii.) A contract cancellation fee equivalent to one month’s berthing fee shall be charged. The cancellation fee will be waived in respect of the Company’s shareholders and also where a licence is the subject of a transfer to another owner.
iv.) Provided that the Owner has removed the vessel and all other of his property and effects from the Marina, the Company will deduct or refund from the fees payable or paid by the Owner a sum equal to the excess over the recalculated fees and less the contract cancellation fee.
v.) Failure to ensure removal of the vessel and all other property and effects by the termination date may result in short term visitor charges being raised for each day or part day thereafter that such items remain on the Marina premises.
(b) For berthing credit (Applicable to non shareholders only) the Company will offer a credit as follows:
i.) One month’s notice in writing must be received at the marina office.
Mayflower Marina An Award Winning Marina
ii.) A recalculation of fees due shall be made for berthing to the end of the notice period at the appropriate tariff rate in the same manner as set out above but without a contract cancellation fee.
iii.) The unexpired portion of the fee will be held on the Owner’s account up to the end of the following berthing year. Please note that the berthing year is 1st April - 31st March.
iv.) If the Owner’s licence is not renewed for the following berthing year the contract cancellation fee will become payable and deducted from the credit balance.
v.) Failure to ensure removal of the vessel and all other property and effects by the termination date may result in short term visitor charges being raised for each day or part day such items remain on the Marina premises after that
date. 2 Transfer of Licence
In the event of the sale of a vessel, the former Owner may request that the Company transfer his berthing licence to the new Owner of the vessel. The Company shall be under no obligation to consent to such transfer and may refuse such consent in its absolute discretion. However, such consent shall in any event not be granted unless the following requirements are met:
a) The former Owner must request, in writing, a transfer of his berthing licence.
b) The new Owner must submit a completed application form to the Company which is acceptable to the Company.
c) The new Owner will be charged at the pro rata annual rate current at the time of assignment. This recalculation is subject to the minimum licence period obligation of six months in the case of the Company’s Shareholders.
d) The former owner shall be entitled to a refund equivalent to the pro rata fees charged to the new owner.
3 Cruising Credit
If a vessel with an annual berthing contract is absent from the marina for a continuous period of 30 days during the months of June, July and August, the Company will allow a cruising credit of 90% of the annual fees paid pro rata for the period of absence.
For berth holders with contracts of 6 – 11 months in duration, the cruising credit allowance for the qualifying period is 50%. The offer of a cruising credit is subject to the following conditions:
a) The Owner must give prior written notification of the period of absence.
b) A cruising credit may only be offset against subsequent berthing fees. In the event that no such berthing fees are payable, any credit balance shall be forfeited.
c) The cruising credit shall only be valid until 31st August of the berthing year following the period of absence.
d) The cruising credit shall have no cash value and is not transferable.
4 ‘Introduce a friend commission’
Mayflower Marina will pay commission to any berth holder who introduces a new contract customer. We will pay commission to the value of 5% of the new customer’s berthing contract, subject to the following:
a) The new customer must be someone who is not already on our database.
b) We must receive written confirmation of introduction before the new customer signs their contract.
c) Commission will be paid after payment for the total value of the new contract is received.
d) The commission payment will only be made against the first berthing contract within the current berthing year.
All the above policies may be amended from time to time. Such amendments will become effective on being displayed on the Company’s public notice board. The above policies may be withdrawn at any time and nothing in the above policies shall constitute a waiver of the Company’s rights under the Company’s Terms & Conditions of Marina Use.
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