NEWSDESK


Digital transformation


is speeding up A round-up of thinking from digital leaders in water


Written and researched by NatashaWiseman,WiseOnWater natasha@wiseonwater.com


The water industry has always been seen as slow to adopt innovation, but the digital technologies that are becoming available offer such a multitude of benefits that uptake is increasing apace. This feature shares a water utility perspective alongside views from digital leaders within a contractor, a consultancy and a handful of technology companies, on what excites them about digital transformation.


One common theme is the importance people - and of taking the workforce on the digital journey. Andy Smith from Anglian Water makes the point that digital solutions do not require such long apprenticeships, while Andy Carter from Morrison Water Services observes the ubiquity of smartphones, which has made it much easier to deploy a plethora of technology with teams onsite.


4 | March 2022 | www.draintraderltd.com


Open data, and the role it plays in building trust with customers and communities, is explored by Chris Thomas of business and technology consultancy Isle, He also says there is an increasing trend towards ‘hyper-automation’ - where businesses automate everything.


The power of artificial intelligence in automating decision- making in response to different events in sewerage is the focus of Brian Moloney of StormHarvester, which has the biggest commitment ever, from any water company in the world, to deploy AI in wastewater networks. Ovarro too is working collaboratively with utilities to monitor water and wastewater networks, and Mathew Hawkridge shares insight into developments in leakage and pollution risk management.


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