CASE STUDIES
Eliminating paper and supporting flood prevention, with gully maintenance software
The enduring presence of paper is one of the largest causes of time and energy wasted for organisations who work in the infrastructure and environmental maintenance arenas. Surprisingly, it’s still prevalent in day-to-day operations, in everything from inspections to reporting.
The challenge
Double-handling of information comes at a cost to businesses; paper means a lack of real-time updates, misplaced records, hours spent in manual data entry, lags in communication and decision making, slowing operations and hindering progress.
This is exactly the experience Quest Waste Management Ltd were faced with, with Dale Hogan (Operations Supervisor) working through a paper trail of records for their gully maintenance operations every day. Dale explains the process; “We have a lot of gully contracts,” he says. “We need to know where those gullies are, record the inspection, and feed it back to the client.”
With flood prevention a necessary focus for companies working in the industry to keep our roads safe and working, MGISS is dedicated to developing solutions that contribute to this focus with expertise and adaptability. Surface water accumulation alone presents a massive risk to safety and causes damage, and the increase of flood risk and ageing assets is a challenge that looms on the country’s horizon.
Gullies are an essential element to drainage; from highways to urban streets and industrial sites, and ensuring that the teams who service them have the right tools is a priority.
Dale and the team at Quest Waste Management deal with gullies blocked from debris, and often face inaccessible or difficult-to-locate gullies, complicating routine maintenance. These challenges, on top of potentially incomplete or insufficiently logged paper reports, were
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why Quest Waste Management were in need of a solution.
“Our old system was built just on trust with our engineers,” Dale explains. “We would give them a spreadsheet every day with a set amount of gullies, and they would tick off that they’d done it, but we had no way to record evidence of it.”
With no verifiable data and no way to confirm completed work in real-time, this old system was creating major challenges for Dale and his team, not only in accountability but in overall efficiency. With engineers relying on a paper-based process; errors, delays and missed updates, coupled with the manual task of consolidating daily records was becoming a significant barrier in Quest West Management’s gully maintenance.
“It was massively time-consuming for myself,” Dale tells us, “because once the engineers finished, I had to upload what had been done onto a spreadsheet every day – anywhere from 300 to 500 gullies a day! It was taking at least a couple of hours each evening when I could have been getting on with other work.”’
"Life is a lot easier. You’re not searching through pieces of paper, the app is working exactly the way it should be, it does it all for you. It’s freed up a lot of time for myself in the office. Instead of spending
| July 2025 |
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two or three hours uploading gullies every evening, it’s done in minutes."
The solution
So Quest Waste Management approached MGISS and explained these challenges, and MGISS proposed the perfect fix: Gully Maintenance Software. With the requirements of replacing an inefficient, paper-based process with a live digital system with high-level reporting capabilities, this software was tweaked and tailored to Quest Waste Management’s needs.
“With the Gully Maintenance Software,” Dale says, “there are pictures of every gully, and so assets are being better assessed, if they need maintenance. If they’re broken, we can take a picture of that, send it that day and they can get an engineer out to fix it there and then. We’re finding that we’re getting a lot better feedback from the clients with this new system.”
Powered by high-accuracy GNSS technology, featuring real-time data capture and with MGISS custom automation running in the background, operatives for Quest Waste Management can upload and process thousands of gullies in under 30 seconds, with a super- smart consolidation process to hand Dale a ready-made report at the end of the day.
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