IBS Journal May 2017
09
Wells Fargo tests out AI tech
Facebook Messenger. This will initially be opened to several hundred of the US bank’s team members. Later this spring, it plans to invite a few thousand customers to participate. The virtual assistant will be able to give information on accounts and help customers reset passwords.
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“We’re very excited about the opportunity to provide more personalised services for customers, and to bring those services directly to our customers,” says Steve Ellis, Head of Wells Fargo’s Innovation Group. “Our goal is to deliver information ‘in the moment’ to help customers make better informed financial decisions. AI technology allows us to take an experience that would have required our customers to navigate through several pages on our website, and turn it into a simple conversation in a chat environment. That’s
ells Fargo is to pilot a chatbot in
a huge time-saving convenience for busy customers who are already frequent users of Messenger.”
Wells Fargo has
been providing assistance to its customers in Facebook platforms since 2009. In May 2016, the bank adopted Messenger as its main channel for addressing customers’ common questions and service issues. The majority of its customer engagements are now conducted on Messenger, rather than its public Facebook news feed.
Scott Thompson Nomura launches Indian FinTech initiative
apanese investment bank, Nomura, has teamed with PwC, Google, IBM and Amazon Internet Services on the launch of Voyager, which looks to harness FinTech innovation to help transform its businesses and services. Startups will be able to access Nomura resources and test their concepts and solutions leveraging the firm’s people, processes and technology. This could lead to new entrants gaining the FI as a client and/or an investor.
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The Nomura Innovation Centre (NICe) has been set up at Powai in Mumbai to provide a platform for those selected for the programme. R.K. Rangan, President & CEO, Nomura Services India, says: “New technology, supported by an innovation-driven ecosystem, has resulted in an environment of increasing collaboration between new and traditional market players. Building on this momentum, Voyager is a programme for startups to engage with Nomura to drive innovation through its global network.”
“Nomura has already gained momentum in FinTech with
the launch of Financial Innovation Office globally, an accelerator programme in Japan, and the establishment of N-Village, a wholly- owned subsidiary, to promote new business development and open innovation. We also plan to create a new 10 billion yen fund to provide financial support to startups. The Voyager initiative in India is a further sign of our commitment to engage with startups and encourage financial innovation,” adds Yo Akatsuka, Senior Managing Director, Innovations, Nomura Holdings.
Scott Thompson
www.ibsintelligence.com
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