into his business. He has always emphasized technical competency and wanted to find an organization that could help him learn the HVAC side of the trades. He found what he was looking for through Total Tech, as they were licensed to teach HVAC best practices based on the Air Conditioning Contractors of America (ACCA) standard.
“The first thing that I wanted to learn
how to do was how to size a system prop- erly to go into a house,” said Jimmy Hiller, “The gold standard in the industry is
ACCA’s Manual J: Residential Load Calcu- lation, so that was one of the very first things I did.” ACCA played a crucial role in Hiller’s
growth specifically because of the techni- cal expertise the organization provides. Understanding how to properly install, service and repair equipment was very important to Jimmy, and he found that ACCA’s guides and checklists were inte- gral to ensuring the work they performed was up to industry standards. In fact, once Hiller purchased Total Tech, ACCA stan- dards have been a significant part of the trade school’s curriculum. “The technical foundation we use to
teach our technicians (through Total Tech), really matches the standards that ACCA has in place,” said Jimmy Hiller, Jr.
Care is a Core Value
From the very early beginnings, Jimmy Hiller understood that what would dif- ferentiate his business from others was the level of care Hiller would provide customers. Hiller’s core value is about delivering an elevated service experi- ence, which focuses on customer care and sets Hiller apart from other companies in their industry. “I think we have built a culture on cus-
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tomer service and ensuring that every single customer is happy,” said Jimmy Hiller, Jr., “I mean, we even plaster that on the side of all our trucks...and we live up to that every single day.” Indeed. It’s not hard to spot a Hiller ser-
vice truck, with its big yellow smiley face, and their motto inscribed on the side of each vehicle, “Happy You’ll Be or the Service Is Free!”™ And it’s not just a snappy slogan either. For Hiller, it really is a promise that each customer will be 100% satisfied with the service they provide or it’s free. Part of
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