“ All you live on is your reputation — how you treat other people...”

• A dedicated records room • A back-shop area The new hangar has allowed SC

Aviation to expand its business. They did their fi rst C inspection on a Falcon. They have had several Gulfstreams come through. They are performing many ADSB, WiFi and FANS installs in-house. “They only thing we don’t do is paint,” Dillavou says.”

In 2001, when Dillavou was hired on as the DOM, SC Aviation had two aircraft, one mechanic (Dillavou), a line service worker, a dispatcher, a salesman and several pilots. Today, the maintenance team alone (maintenance, line service and parts) has 35 people.

NEW EMPLOYEES We asked Dillavou what he looks for in new hires. “That dynamic has changed,” he says. “Initially, I reached out to my friends. I wanted people that I could count on to do what needed to be done. I needed hard- working loyal people. I also heavily- recruited great employees from the area. When we built the new hangar, I started heavily recruiting Rock Valley College. I would fi nd the best of the best in each graduating class and

14 | june 2019

bring them on to join our team. We currently have fi ve junior mechanics that are fresh out of A&P school and learning the business.” And what advice would Dillavou

give to someone wanting to be a successful DOM? “You need to get the right people to support you,” he shares. “You’re not going to do it all — you can’t ever do it all. You need to trust your people. I go home and I don’t think about work because I know I have the right people on second shift that can handle it. I go home on Friday and I don’t check my emails until Monday. If there’s a big enough problem — if something is out of their control, they know they can call me, and I will be there to support them. Otherwise, I just let them handle it. “All you live on is your reputation

— how you treat other people,” Dillavou continues. “Some say treat others the way you want to be treated. I disagree. Treat others the way THEY want to be treated. Be fair and helpful and you know that someday, they are going to help you out. “You also need to empower your people to make decisions,” Dillavou adds. “And they will probably make mistakes along the way. But we can learn from mistakes and grow. The

only people who don’t make mistakes are the ones who don’t do anything.” In closing, Dillavou stresses that the

main key to his personal success is his team. “I have surrounded myself with very intelligent people. I’m not that smart — I’m a people person. I guess the smartest thing about me is my ability to recognize talented people and get them to come join our team.” Dillavou says SC Aviation’s success is because of the talent, dedication and hard work of his entire team. Some of the key team members he would like to mention specifi cally are:

Russ Paulson — Director of Aircraft Acquisitions and Maintenance Sales

Josh Lundy — Chief Inspector

Paul Helland — Maintenance Coordinator

Ken Engel — Second Shift Supervisor

Rob Leidholdt — Weekend Lead Don Gallisath — Parts Manager

Jason Shrier and Clay Bueller — Avionics Managers

Ryan Everling, Ryan Moore, Bill Arnold — Leads

Jeff Dickson — Line Service Supervisor

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