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Travelweekly.co.uk.
26 July 2018
travelweekly.co.uk 15
Story: Warnings to travellers over prospect of no-deal Brexit Good to read that the Department for Transport is beginning to think about what
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LETTER OF THE
WEEK
TALK BACK WHAT YOU’RE SAYING THIS WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Resorts lose out with demise of reps
Story: British holidaymakers offered ground floor hotel rooms in Magaluf As a former young rep myself, I have pretty much seen it all. Even back in my day, tourist behaviour was a constant source of embarrassment. However, us Brits should not take all the blame. Decades of corruption in many of these resorts have led to poorly run establishments fuelled by greed. The demise of the short-haul package operator has also played a part; resort reps not only had a duty of care for their customers and property owners but were also key to the general relationships with resort officialdom. The old charter model also imposed limits; now, with low-cost carriers (LCCs), online travel agents (OTAs) and increased bedstock, there are no such restraints and no one takes any responsibility what they’ve sold. Are resort authorities willing to limit flight slots and restrict building of hotels? I don’t pretend to have the answers, but maybe there’s something to be said for in-resort reps funded by a levy on LCCs and OTAs but run by local authorities? ALISON
Disabled clients should have requests heeded
Story: Travel ‘near impossible’ for people with disabilities I have a disabled client in his 40s and I book all his travel. But I often feel let down when I hear that special requests I have made with airlines and hotels for him have not been met. For example, this year I booked him with a five-star hotel in the Caribbean, and sent several emails to the hotel manager long in advance. I was assured my client would be well looked after. Sadly, he was far from looked after, let alone even acknowledged. He was given a late check-out, but told that this meant he could not put in a complaint. I was livid.
JENNY JACKSON
No-deal Brexit? What can possibly go wrong?
they might need to do in the event of a no-deal Brexit – some two years after the PM assured us that ‘no deal is better than a bad deal’. With such astute advanced planning, surely there is nothing that can possibly go wrong with a hard Brexit?
PAUL SAWBRIDGE
TWEETS THIS WEEK
Ryanair’s profit drop bodes ill for others
Story: Ryanair hit by 20% slump in quarterly profits Hardly a failing business. If fuel rises can hit Ryanair, just imagine what it is doing to smaller airlines with no hedging.
ALAN BOWEN
chloeandliamtft @chloeandliam24t Thank you Simon Cowell for supporting the Chloe&Liam trust by wearing a wristband
Cathie O’Dea @CathieodeaTC There’s still loads of UK last-minute availability for hotels, chalets, lodges and caravans. Call me
Remembering Bob @extratrainer Them: We’ll go anywhere, fly from anywhere. Me: Here’s a great offer to Turkey. Them: Not Turkey. Me: Majorca from LGW? Them: Not Gatwick. Me: Tunisia or Corfu? Them: No. Them: We’d really like the Rio Park, flying from Cardiff next Thurs
QUOTE OF THE
WEEK
“Safety is not a marketing message. If your message is you are a safe country, it says you probably aren’t.”
DAMIAN COOK, consultant, USAID Best › Travel Weekly Business, page 70
ISTOCK
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