FRONTLINE


Juliet’s day at Your Co-op Travel


With Your Co-op Travel in Gloucester now located right next to the entrance to a busy shopping centre, it’s hardly surprising the agency had a constant stream of customers during my visit. But the smiles were in full flow and the team all made sure they had time to chat, and even get me a cuppa (thanks Kim!) while I quizzed them on their favourite destinations. Manager Craig Fish was constantly on the go, but never got ruffled. One minute he was answering my questions, the next he was serving clients at the agency’s bureau de change or answering the phone.


It’s a situation the staff have had to adapt to since travel


restrictions lifted earlier this year – being rushed off their feet is now the norm, rather than the exception.


What was abundantly clear during my visit was that they all love being back selling holidays again


face-to-face, even if the job of an agent has become harder with a broader remit than ever before.


FROM TOP: Craig Fish, Kim Jenkins, Sheri Embley and Phil Shurmer; store manager Craig; the team outside their new premises, a former Thomas Cook store


travelweekly.co.uk 26 MAY 2022 29


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