NEWS SPECIAL REPORT


people you work with T


eekly owner Clive Jacobs highlights a way through the Covid-19 crisis for businesses. He spoke to Ian Taylor


ravel W A


lmost 40 years in the travel business have given Clive Jacobs considerable experience


in dealing with crises. The owner of Travel Weekly and


chairman of Jacobs Media Group says: “I’ve been in travel since 1982 and most crises to hit have been instant and had an ongoing impact that one could manage, or had an unknown impact but not gone on very long. “We’re in completely uncharted


territory now because it’s impossible to know when this crisis will end and it is having a universal impact. “Having said that, running


businesses means things hit you every day that impact your business or people working for you or with you.” Jacobs’ advice to business owners


is clear: “The first thing to remember is that things will come back to normal at some point. So be mindful of the actions you take. Any decisions that are not thought through will have consequences.” He insists: “The most important


thing is to look after the people you work with and who work for you. Everything else is secondary. Before businesses consider laying people off, which larger businesses can be quick to do, remember you will need people to work with you when you come out the other side.” After that,


8 26 MARCH 2020 No one has money


coming in. Everyone is going to need support. It’s a judgement call and it’s not easy


Jacobs says: “How do you come out of this stronger and better? “Do everything possible to keep


everyone together. The pain should be shared equally. If you have to reduce wages and move to a shorter working week, it should be across the board – not last in, first out or using it as a chance to get rid of people. “Everyone is going to suffer some


pain. You must treat everyone as fairly as you can.”


Put your people first Jacobs insists: “Your first priority is people. Your team comes first. Paying the government, rates and taxes comes last. In between, there will be tough decisions, particularly in an industry such as travel. You have to be conscious of partners and suppliers who are smaller.” How a business prioritises


payments “depends how much cash you have”, says Jacobs, arguing: “Every business is different. “Many operate hand to mouth.


The smaller the business, the more likely that is, although big businesses do collapse. At the end of the day, if you run out of cash, you go bust. “Travel has been completely


grounded. No one has money coming in. Everyone is going to need support. “It’s a judgement call and it’s not


easy. What cash exists should go to those who work for you first. Where you have partners, you need to consider smaller and more vulnerable businesses, [but] the judgement is unique to each business.” Jacobs describes the wholesale


lay-off of employees as “disgusting” and says: “Governments have to do something for everyone. They have to fund businesses from the point when the clocks stopped. “They stopped a


banking collapse [in 2008]. Now they have to stop a collapse of society.” When the


crisis passes, Jacobs argues: “We all need to learn lessons. In the last 20 years, the frequency of flu- like viruses has increased.


If this was Sars or Mers the death rate would be considerably higher. “We enable people to cross


boundaries. [But] our industry is shown to be a spreader of the virus. “We need to look at how to better


protect the world from the inevitable next virus. We should not just brush this off. We need to give people confidence [to travel].


We need to be proactive “We have to think as an industry about how we act and react in a crisis. If measures had been in place to take evasive action more quickly we may have been able to stop this, but airlines kept flying and cruise ships were quarantined. We need to take a lead and be proactive. “That is why we at Jacobs


Media Group created the Global Travel & Tourism Resilience Council in 2016 as a forum where the industry could share knowledge and best practice and explore ways we can work together better. As an industry we need to work


with governments and be prepared for something like this to happen again, and think what we could do differently.”


travelweekly.co.uk


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