The ball is in the government’s court A NOTE FROM THE EDITOR
The speed with which the coronavirus crisis develops is both shocking and devastating. Advice changes on an hourly basis, while decisions taken one day are obsolete and reviewed the next. Under this unbearably intense professional and personal pressure, the
travel industry has attempted to plot a course to support its customers, staff and businesses. Meanwhile, trade associations, consortia and industry groups have been lobbying in public and behind the scenes to source the practical backing their members and customers desperately need. As Travel Weekly went to press, Abta was pressing the government
hard on the contentious issue of refunds – and like all in the industry we hope a resolution can be found to secure the future of businesses and jobs while maintaining consumer confidence. The association also
succinctly summarised the industry’s case in its message to the prime minister late last week. If you haven’t done so, please visit
tinyurl.com/abtaletter and send the templated letter to your MP. Of course, the government’s priority is the safety of the nation. But it has also spoken at length about the future of the economy in the wake of the crisis, and without a functioning travel and aviation industry, that economic recovery will be far harder to achieve. We will continue to cover the crisis and offer as much support and advice as we can, so please follow us on social media and sign up to our weekly digital magazine and daily emails at
go.travelweekly.co.uk/DigitalEdition.
WHAT LUCY DID THIS WEEK
OTeamed up with Abta to produce a downloadable letter to the PM, calling for more support for the travel industry
OHosted the first in a new series of remote panel discussions and interviews to help you all stay connected
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS
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FOLLOW US:
travelweekly.co.uk @travelweekly 13 ravel Weekly’s
NEWS Industry awaits ruling on refunds
4
Companies embrace state wages offer 4 Agencies shut up shop after lockdown order 5
Operators shorten balance due dates 6 Rental sites still selling UK despite edict 6 Consortia close payment systems
Special reports Clive Jacobs: Look after your staff
Giles Hawke: Reduce your stress, be kind and prepare for the recovery
7 8
Good Deed Feed: trade acts of kindness 10
Keep kids busy with our activity packs 10 Comment
12 BUSINESS NEWS
Business Breakfast: Photos from our latest event with guest speaker Lord Digby Jones
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Lufthansa recovery warning; Alitalia 38 Cook cost ATT £481m; Deloitte; WTTC 39 Branson: Airlines need £7.5bn help 40
travelweeklyuk @travelweeklyuk 26 MARCH 2020 3
OEnlisted my kids’ help to make an enormous ‘Happy Mother’s Day’ banner to surprise my mum from her back garden on Sunday, while she self-isolates at home
FRONTLINE in the spotlight
Seven agents on dealing with the virus 14 Get Social
Refunds, balances and a little donkey 17 Agent diary
Mark Swords: We’ll get through this 20
DESTINATIONS Message from the features editor
Greece & Cyprus Beaches: 8 of the best 21
Active resorts Cape Verde: Robinson Club Cabo Verde 30
Athenian Riviera: Rediscover the glamour of this former hot spot of the rich and famous 22 26
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