INSIDE THIS


WEEK Contents


NEWS Hot Stories


Jet2 leads way with four Globe awards; Lundgren scotches no-deal flights fears; Tui offers refund for ‘ruined’ wedding; Cook targets millennials with new ad; Cruise Nation drops cruise language


Round-up Not Just Travel, Azamara, Tauck, Tui


WIN!


A £10,000 John Lewis Gift Card, plus daily prizes, with Emirates page 46


Special Reports Face to Face: James Clarke, Travelzoo Globe Travel Awards 2019 winners


Talk Back Ryanair Holidays, Flybe, school holidays


NEWS YOU CAN USE Product Riviera Travel, CV Villas


08 Titan Travel, Tipto tea, Julia Lo Bue-Said 10


12 14


21 04 25


Operator Grandstand, Olympic, Premier 26 Cruise Princess, Virgin Voyages, Intrepid 30 Destination Brand USA, South Africa


FRONTLINE Comment Gordon McCreadie, If Only


Readers’ Lives Beryl Towne, Althams 32


the travel industry are just going to keep on coming. Despite official statements to the contrary, fears have again been raised that a no-deal outcome will result in grounded planes at airports across the UK (page 5). In addition, Abta was forced to question the reliability of


A NOTE FROM THE EDITOR Don’t pull emergency cord! A


s we learned before Christmas and have seen again this month, the scare stories around the impact of Brexit on


research that claimed more than a thousand travel firms would be left on the brink, partly due to Brits deciding against heading to the continent. Clearly, these stories are far from helpful for those trying to reassure their customers. But if the majority of the business sentiment and sales messages I heard at last week’s Globe Travel Awards are to be believed, it’s not time to pull the emergency cord just yet. Plenty reported a sluggish start to the year and said they


were having to work really hard to convert, but there were also plenty who said sales were up. Only a handful said they were really unhappy with January bookings. One senior executive put it particularly succinctly. He said


2019 was unlikely to break any records, but the outlook was nowhere near as bleak as it was a decade ago at the height of the financial crisis. Once again, the Travel Weekly Globe Travel Awards


provided the perfect opportunity to forget about trading for an evening and focus on celebrating the best companies in the industry. You can relive the action in this week’s issue (pages 4 and 14-18), in next week’s bumper photo special and, of course, on travelweekly.co.uk.


36 44


Mystery Shopper Swansea’s Disney test 54


DESTINATIONS Caribbean


Guadeloupe: Charming, remote, authentic 56 Food Experiences: Spice up your sales 63


GLOBES 2019 Top suppliers walk off with travel’s most coveted awards – see who won


pages 4 & 14-18


Croatia & the Balkans Antigua: Family break to Carlisle Bay Kvarner Islands: Visit laid-back Losinj


WHAT


70 74


Montenegro: Discover rising star Kotor 78


BUSINESS Round-up Ryanair, Flybe, Delta, ACI


LUCY DID THIS WEEK


24 Jan 86 Bookings GfK figures reveal recent dip 88 1


2 3


Lucy Huxley Editor-in-chief @Lucy_Huxley


Chaired a Travel Weekly Executive Lunch, with Royal Caribbean president and chief executive Michael Bayley as guest speaker.


Met Eamonn Ferrin, recently appointed UK & Ireland MD of Norwegian Cruise Line, to talk about its strategy under his new leadership.


Hosted the Globe Travel Awards alongside John Barrowman, Peter Andre, Phillip Schofield and Jenni Falconer…the most fun and eventful yet!


24 January 2019travelweekly.co.uk3


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96