MYSTERY SHOPPER WIN MY BOOKING


IPSWICH, SUFFOLK


WANTED: A couple in their 30s want to celebrate their 10th wedding anniversary with a romantic, indulgent, all-inclusive Caribbean holiday. BUDGET: £3,500


WINNING AGENT ANDREA POWELL


OWNER/MANAGING DIRECTOR, IDELO TRAVEL


‘ VERDICT


All agencies scored highly and produced good quotes. Idelo Travel came up with the best options and were within the price range, while TravelQuest’s two quotes strayed from the budget. Thomas Cook’s agent failed to follow up as promised.


SCORING SYSTEM


10% Appearance/first impressions


25% Customer service


25% Advice and product knowledge


25% Holiday details 15% Overall experience


The top-scoring agent each month will win the use of a car for 10 days


The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.


87%


TravelQuest ST NICHOLAS STREET


I was immediately welcomed by an enthusiastic and knowledgeable agent. The agent gave me two quotes, one of which was a more luxurious


option, but was over budget. Both were for seven nights departing in March


from Gatwick. The first was with Thomas Cook staying at Grand Bahia Principe, Mexico, for £2,322. The second was


with Kuoni, at Jewel Dunn’s River Beach Resort & Spa in Jamaica, for £4,335.


84%


Thomas Cook TAVERN STREET


The agent used their excellent Caribbean knowledge and personal experience. The two quotes were both seven- night Thomas Cook packages, flying


from Gatwick in March. The first included Thomas Cook flights staying at Unico 20° 87°, Riviera Maya, for £3,399. The second was to Jamaica with Virgin Atlantic,


staying at Luxury Bahia Principe Runaway Bay, for £3,488. I was expecting a follow- up call or email but didn’t receive one.


We don’t get that many queries for the


Caribbean, but we do book a lot of tailor-made long-haul trips. When I heard the request,


Sandals was the obvious choice.


Idelo Travel ST NICHOLAS STREET


I was welcomed as soon as I entered and offered a seat. I was asked lots of


questions and the agent called Sandals for a quote. While on the phone, the agent continued to check my


requirements and we looked at photos of the hotel. The agent was enthusiastic about Sandals and Saint Lucia, and


explained which activities were included. Both quotes were for seven nights’ all-inclusive in Saint Lucia, departing in


March from Gatwick with British Airways. The first was Sandals Regency La Toc,


for £3,694, and the second was St James Club Morgan Bay for £3,598. The second quote was emailed to me later, as an alternative to the Sandals quote.


89% THIS WEEK’S WINNER


42travelweekly.co.uk21 February 2019


WIN!


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