AVIATION AIRPORT ADD-ONS DESTINATIONS


Extras. FastTrack is £4 per person – a 20% saving on the walk-up price – while the lounge is £25 per person, a £5 discount on paying on the day. Sister airport Stansted has recently


HOW TO SELL AIRPORT ADD-ONS


Always offer extras when you are selling a holiday. Actively selling add-ons in advance will save the customer money. Build on the rapport you have with your customer to find out what they really need. Taking a bit more time will pay dividends. Lindsay Garvey-Jones, Holiday Extras


Luggage transfers can be an economical alternative to costly cabs and busy London roads. No bag is too big, so it’s great for people who love to play golf, cycle or even surf abroad. Alex Large, AirPortr


Use independent review websites if you haven’t used a parking service yourself, and sell parking early. Customers may leave booking airport parking as late as possible, but this can severely limit availability and tends to be more expensive. Nick Caunter, Airport Parking & Hotels


upgraded its Escape Lounge, while Manchester’s will be refurbished this month. Fast-track passes can be arranged as part of the booking for hotels, parking and lounges, or as a standalone product. Adams at Your Service Centre


Gatwick says passes are ideal for families and apprehensive passengers, adding: “It’s easy to focus on the passengers’ in-resort experience, but their pre-departure experience is just as important.”


w SOMETHING SPECIAL Furthermore, clients who are celebrating a special occasion may appreciate the chance for some star treatment on their journey. EasyJet passengers can use a luxury private- jet terminal at Luton airport, which is popular with celebrities such as Brad Pitt and Taylor Swift. The VIP service costs £475 for one


passenger and £120 for any additional travellers in a group. Travellers can park by the front door, then customs, immigration and security screening are performed at the terminal, with passengers offered refreshments while relaxing in its luxury lounge. Andrew Middleton, easyJet head of


Clients celebrating a special occasion may appreciate the chance for some star treatment on their journey


treatment, ranging from a quick massage to manicures and pedicures. Airport Parking and Hotels has a guide to airport spas, including Cloud Spa branches at Birmingham and Manchester, and the Be-Relax Spa at Heathrow Terminal 5. There are also spa facilities at


Heathrow Terminal 2’s Plaza Premium Lounges and at the No1 Lounge, in Terminal 3. Lounges can be a godsend for


ancillary revenue, says: “We think it will be particularly popular for those celebrating a milestone birthday, anniversary or other special occasion, or for those travelling on business.” Another treat could be a spa


tired travellers during stopovers on long-haul flights at airports such as Singapore Changi, Kuala Lumpur or Dubai. Emirates has extended the usage of its luxury lounges at Dubai airport to loyalty programme members and their guests, regardless of their class of travel. Eligible guests can access the Emirates Business Class lounges in Dubai for $100 and the Emirates First Class lounges for $200. And don’t forget the homeward


ABOVE: Emirates lounge, Dubai airport


LEFT: Cloud Spa, Birmingham airport


journey after the holiday ends – add- on specialists such as Holiday Extras can offer lounges at airports across the world. Most international lounges welcome children, and prices with Holiday Extras start at £25 for a three-hour stay. Finally, the arrival back in Blighty can be blighted by jet-lag – especially if customers are facing a lengthy drive home from the airport – so a simple shower and chance to relax can be a real boon. Plaza Premium Group has opened an


arrivals lounge at Heathrow’s Terminal 3. Offering 11 shower rooms, the lounge handles passengers from more than 110 long-haul flights a day.


26 October 2017 travelweekly.co.uk 49


PICTURES: S WRITTLE; HYWELL WATERS; STEFAN ZANDER


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