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ABOUT US...


TRAVELWEEKLY GROUP Phone: 020 7881 plus extension number Email: firstname.surname@travelweekly.co.uk


Editor-in-chief Lucy Huxley Managing editor Robin Searle Editorial assistant Patricia Thomas


News


Group head of news Lee Hayhurst Executive editor Ian Taylor News editor Amie Keeley


Deputy news editor Ben Ireland Chief reporter Juliet Dennis Reporter Harry Kemble


Phil Davies


Digital content manager David Golledge


Features and Supplements Features and supplements editor


Katie McGonagle Features reporter Laura French


Designer Emma Winton Chief subeditor Mike Walsh


Sales Head of sales Mary Rega


Senior account manager Lisa Roberts on maternity leave


Account managers Emily Snipe


Sam Chapman SeanWebster


Cecilia Bredin on maternity leave


Recruitment sales manager Tanya Read (Matthews)


Events and Marketing Events director Linda Lucas


Events co-ordinator Angela Hamilton-Jones


Finance


Finance director Christine Middleton Accounts payable Rosemarie McQueen 4847


Publishing


Chief executive Duncan Horton


Managing director Stuart Parish


07803 975847 4862


Executive assistant to chairman and CEO Jean Kilcullen


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Chairman Travel Weekly Group Clive Jacobs clive@jacobsmediagroup.com


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TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU


© Travel Weekly Group Ltd 2017 4830 4864 Group events manager Helen Bush 4887 4849


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Production Art/production editor Flora Ioannou 4856 4858 4857 4857 4879


Senior subeditor Stephanie Krahn Production manager Nick Cripps


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LETTER OF THE


WEEK


TALK BACK WHAT YOU’RE SAYING THIS WEEK


EDITORIAL@ TRAVEL WEEKLY. CO.UK


CAA’s form delay has lost me clients


Now the CAA has finished congratulating itself on getting customers back from their Monarch holidays (whether Atol-protected or not), it appears to struggle with the most simple of tasks: sending out claim forms. I have been waiting for these forms for two weeks and have been given misinformation from CAA staff. I have even been told they have been sent when clearly they have not. I uphold the spirit of what Atol stands for and trade on this level of protection


for customers. I equally trade on the service I provide my customers and am in a community where good news travels fast, and bad news even faster. I now have six clients who are pointing the finger at me as they look to me to facilitate the claim process. I have lost these customers – and all because the CAA is unable to put a form in the post to me or email it despite numerous requests. I have been in contact with the CAA, which has acknowledged that its staff have given out incorrect information.


ALISTAIR MCLEAN Dorking Travel, Dorking, Surrey Travel Weekly would welcome a response from the CAA


EasyJet’s £1,000 ski fare is almost immoral


For a Gatwick flight to Innsbruck on February 10, returning a week later, easyJet is asking for more than £1,000 per seat, even without a bag in the hold. I know it’s half-term, but this is almost immoral.


MIKE CARTER Travel Plans, Thames Ditton, Surrey Travel Weekly welcomes a response from easyJet


WHSmith’s Hays tie-up is not its first travel foray


GROUP PART OF JACOBS MEDIA GROUP


TALK BACK TO US: Email editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from Travelweekly.co.uk.


26 October 2017 travelweekly.co.uk 15


Story: Hays Travel to open concessions in WHSmith shops This will not be the first time WHSmith has ventured into travel retailing. It opened its first travel agency in 1973 and by 1991 had in-store and standalone branches. But the first Gulf war had a major impact on the business and, rather than wait for the situation to improve, WHSmith sold the division to A T Mays.


TONY Atas Conference sets a new high for events


Story: Atas Conference attended by more than 300 guests Brilliant event, well organised, and the buzz in the room was fantastic. Thanks, Atas, and everyone who was involved – see you next year. JO RICHARDS


Yes, agree, it sets a new bar for industry events and is a call to arms to what customers are looking for now – experiential and not one-size-fits-all. Look forward to next year. CHRIS OAKES


TWEETS THIS WEEK


Trish Griffiths @Trish_atTC (Travel Counsellors) Just confirmed a lovely trip to Italy for 5 ladies. Managed to get them free excursions of their choice included as well #happyclients


Derek Jones @Degsycom (Kuoni) Sad to see Thomson Birmingham New St boarded up [for Tui rebrand]. A few characters have worked there!


Nick Harding-McKay @HardingMckay For 1st time I’m not taking my mobile on holiday – great to have a brilliant team @traveldesigners


QUOTE OF THE


WEEK


“Is Tui still offering Sensatori? Is ‘Sue’ still going to book my holiday in my local Tui agency? For customers, the


change from Thomson to Tui is not seismic”


MILES MORGAN, owner, Miles Morgan Travel › Special Report, page 15


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