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LETTER OF THE
WEEK
TALK BACK WHAT YOU’RE SAYING THIS WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
CAA’s form delay has lost me clients
Now the CAA has finished congratulating itself on getting customers back from their Monarch holidays (whether Atol-protected or not), it appears to struggle with the most simple of tasks: sending out claim forms. I have been waiting for these forms for two weeks and have been given misinformation from CAA staff. I have even been told they have been sent when clearly they have not. I uphold the spirit of what Atol stands for and trade on this level of protection
for customers. I equally trade on the service I provide my customers and am in a community where good news travels fast, and bad news even faster. I now have six clients who are pointing the finger at me as they look to me to facilitate the claim process. I have lost these customers – and all because the CAA is unable to put a form in the post to me or email it despite numerous requests. I have been in contact with the CAA, which has acknowledged that its staff have given out incorrect information.
ALISTAIR MCLEAN Dorking Travel, Dorking, Surrey Travel Weekly would welcome a response from the CAA
EasyJet’s £1,000 ski fare is almost immoral
For a Gatwick flight to Innsbruck on February 10, returning a week later, easyJet is asking for more than £1,000 per seat, even without a bag in the hold. I know it’s half-term, but this is almost immoral.
MIKE CARTER Travel Plans, Thames Ditton, Surrey Travel Weekly welcomes a response from easyJet
WHSmith’s Hays tie-up is not its first travel foray
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TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
26 October 2017
travelweekly.co.uk 15
Story: Hays Travel to open concessions in WHSmith shops This will not be the first time WHSmith has ventured into travel retailing. It opened its first travel agency in 1973 and by 1991 had in-store and standalone branches. But the first Gulf war had a major impact on the business and, rather than wait for the situation to improve, WHSmith sold the division to A T Mays.
TONY Atas Conference sets a new high for events
Story: Atas Conference attended by more than 300 guests Brilliant event, well organised, and the buzz in the room was fantastic. Thanks, Atas, and everyone who was involved – see you next year. JO RICHARDS
Yes, agree, it sets a new bar for industry events and is a call to arms to what customers are looking for now – experiential and not one-size-fits-all. Look forward to next year. CHRIS OAKES
TWEETS THIS WEEK
Trish Griffiths @Trish_atTC (Travel Counsellors) Just confirmed a lovely trip to Italy for 5 ladies. Managed to get them free excursions of their choice included as well #happyclients
Derek Jones @Degsycom (Kuoni) Sad to see Thomson Birmingham New St boarded up [for Tui rebrand]. A few characters have worked there!
Nick Harding-McKay @HardingMckay For 1st time I’m not taking my mobile on holiday – great to have a brilliant team @traveldesigners
QUOTE OF THE
WEEK
“Is Tui still offering Sensatori? Is ‘Sue’ still going to book my holiday in my local Tui agency? For customers, the
change from Thomson to Tui is not seismic”
MILES MORGAN, owner, Miles Morgan Travel › Special Report, page 15
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