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Ruth Angus @wooangus Garstang Travel
Virus: We’ll get through
Story: Hays Travel staff offered unpaid leave Jonathon Munro Good luck everyone, we’ll all get through this. The UK needs agents, simple as, and the public love their holidays too much. It’s another bump in the road for what has been a challenging seven months.
GET Ê
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The best of your letters, comments and social media this week Flights: Crisis shows airlines not properly regulated
Story: Coronavirus: Steve Endacott calls for compulsory flight and holiday deferral Total nonsense. A customer pays to take the family away at Easter. Under Steve’s plan the airline is allowed to fly the family some time in the future when it suits them. Give the customers their money back and manage your airline the best you can. The airline doesn’t plan for a rainy day, over-borrows, overpays dividends and doesn’t separate customer money for unflown sectors. It’s the system that’s wrong. If you build airline business on capitalism then you’ll come up with
outrageous solutions, as these airlines have. They have become too arrogant to run their businesses prudently and correctly. So many good travel businesses will suffer because governments have not regulated airlines properly and not protected customer money properly. Maybe this will be a wake-up call for governments to realise that airlines have been playing fast and loose with customer money and taking too many risks. David Speakman
Ê Vouchers: Idea is flawed
Story: Abta warns travel job losses could reach ‘tens of thousands’ I thought the Package Travel Regulations were to protect the consumer. Are we now saying that customers should fund failing travel businesses by taking a voucher? So a big tour operator gives out £1bn in vouchers because it’s already spent the customers’ cash on other costs – doesn’t that mean it has nearly £1bn of costs in the future with zero income and will inevitably fail anyway? Who covers the customer? The vouchers become worthless. Peter Jones
Both Abta and the CAA have said in the past that vouchers are not financially protected, only holidays that have actually been booked with them. I can only assume Abta has decided to change its own policy, but have there been discussions with the CAA? It would not be possible to issue Atol Certificates unless actual bookings existed. In the current situation, that does not seem to be the case. Alan Bowen
GET SOCIAL: Email letters to
editorial@travelweekly.co.uk. Please write ‘Get Social’ in the subject line. DEADLINE: Midday Monday. All
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GET SOCIAL:
travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 19 MARCH 2020 21
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