Haven overhauls agent site to make it ‘smoother to use’

Juliet Dennis

Haven has revamped its trade website to improve the booking process for agents. The UK parks specialist said

the site had been simplified and “designed with the fast-paced needs of agents in mind”. has been

given a fresh look and feel, and features have been added to make it easier for agents to use. The site now features an

interactive map of the UK with at-a-glance information. Key annual dates and bank

holidays are now clearly marked to provide prompts for agents to ensure booking accuracy, while each accommodation type highlights the facilities they provide and

Interactive map

which parks they’re available at. Optional extras are also now

highlighted to help agents upsell. Erman Housein, head of trade

sales and marketing for parent company Bourne Leisure, said: “All aspects of the site have been updated to provide a smoother user-friendly experience that simplifies the booking process.”

Lynn loves... LUXURY

Listening to Harry Styles singing Falling on Radio 2 while driving made me think about relationships and all the people we rely on, both in our home lives and work lives too, especially in these challenging times. The travel industry is such a close-knit community,

and relationships are key within and between every sector – luxury travel, cruise, hotels, car hire and airlines. Whether it’s our relationship with our valued luxury

travel partners, yours with your clients, or between the onboard teams and our mutual guests on Seabourn ships, each one is unique, and yet so important for driving business and delivering excellence. Our industry is about people working together seamlessly to deliver on our promises. Without all these relationships, our beautiful ships would be irrelevant! We are now partway through our third Seabourn

Carrier adds wine tours, yoga retreats and more in California, Turks and Caicos, Oman

Luxury operator Carrier has unveiled three itineraries, ranging from the wineries of California to Turks and Caicos, and Oman. The California tour explores

the state’s central coast including the six-mile stretch of Pismo Beach and wine trails. Carrier can organise a naturalist

guide to talk about local marine life, including the conservation of otters and sea lions. A seven-night tour costs from

£3,150, including twin-share accommodation, car hire, a kayak tour and World Traveller flights with British Airways. Visitors to Oman from March

to May can take part in a rose water cultural tour, featuring the remote village of Jebel Akhdar, to learn about the ancient methods of producing rose water. A seven-night trip costs from £2,800 on a twin-share basis including flights with Oman Air. The third new trip offers a

tailored yoga programme at Como Parrot Cay, a private island in Turks and Caicos. A seven-night yoga retreat package costs from £6,625 on a twin-share basis, World Traveller BA flights and transfers.

Partner Appreciation Events, an annual series of presentations and conversations around the country which highlight our news, incentives and partner rewards – and reinforce our relationships with existing and new travel advisors. Each event is proving to be a very positive experience – we have really felt the professionalism and passion of our delegates, and have been encouraged by the questions and ideas that have been presented. In the last few weeks, with all the challenges, I have felt

new bonding, not just internally and with my sister brands but also with all our partners. Late-night calls, texts and emails, all focused on persuading the consumer that life must go on and to keep booking. As we say at Seabourn: “Relationships and Partnerships which eventually become Friendships are at the heart of everything we do.”

Lynn Narraway managing director UK & Ireland, Seabourn Sales team: 0344 338 8614

19 MARCH 2020



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