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TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Walstead Peterborough. Registered address: Travel Weekly Group, 52 Grosvenor Gardens, London SW1W 0AU © Travel Weekly Group Ltd 2021
Travel Weekly Group writers enjoyed a triple triumph at the Aito Travel Writer of the Year Awards. Erica Bush (left), Hollie-Rae Brader (centre, with son Theo) and Katie McGonagle took the top three places in the trade writer category for articles about the Himalayas, Galápagos and Canada.
Tui: Direct focus is wrong move
Story: Tui to increase focus on direct distribution model Claire Sparks: In other words, it’s cheaper to run a call centre than a shop. Then again, Tui’s pay is so minimal, only those with no experience are likely to work for them. My advice is: join them if new to the industry then move on to better as soon as you have some experience. Dorothy Howson: With more customers preferring face-to-face booking methods and the reassurance of
dealing with a real person, this is a backward step. Q Travel Weekly would welcome a response from Tui
2020 GET SOCIAL: Email letters to
editorial@travelweekly.co.uk. Please write ‘Get Social’ in the subject line. DEADLINE: Midday Monday. All
correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments taken from
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GET SOCIAL:
travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 18 NOVEMBER 2021 25
Emma Savage @TCEmmaSavage Travel Counsellors When a client requests dates that fall in the rainy season, I always let them know. You don’t get that online.
Martin: True gentleman Story: Steve Martin to retire from BP Travel Marketing Tony Byrne: A true gentleman. Good luck on your retirement, Steve. It’s always been a pleasure to deal with you and your team, over many years.
GET Ê
The best of your letters, comments and social media this week Trusts: A law would be better still
Story: AAC advisor blasted for claims on trust account ‘flaws’ Toby Kelly [Trailfinders chief executive] is right to stress that companies operating trust accounts have cost the ATT precisely nothing. There is no doubt that the supplier prepayment issue remains a flaw in the trust models operated by many companies, but despite this, trusts remain the best method of protecting consumer money currently available. A better one would be for the government to pass a general law protecting all payments received in advance of the delivery of goods or services. That would mean many weak businesses, notably airlines, would have to beef up their balance sheets substantially. There would probably also be a small increase in cost, although that would likely be more than offset by a reduction in credit card margins. Paul Sawbridge
Dnata: Axing Ryanair seems a strange step
Story: Operators working with Ryanair ‘irresponsible’ says dnata chief What a success for Travel Republic. They’ve managed to take their Atol volume to a massive 120,000 passengers from a mere 554,000 in 2019 with some clever moves such as removing Ryanair. Well done. This article reads like Liz Truss trumpeting how great the UK’s trade deal is with Australia. Frank Houser
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