NEWS ROUND-UP
your stories: “Forty years ago, customers knew less and relied on you more for your expertise” Lynne Pollard, page 46
Hays, BA and Global address mental health
Natalie Marsh
Hays Travel staff have been sharing their personal experiences of mental health as the agency chain joins other travel firms pledging to end mental health discrimination. Stories are being shared as part
of Mental Health Awareness Week, which began on Monday, and follows retail and training director Jane Schumm signing the Time to Change Employer Pledge. Emily Wilson, from Hays’ graduate
management programme, said: “We’re using our intranet to share these stories across the company.” Hays Travel has also
created an action plan, which includes creating wellbeing packs and encouraging staff to be aware of colleagues’ mental health. Schumm added:
“It is very important that we eradicate any
Gok Wan
TOP OF THE TRADE: Trade-only luxury operator If Only honoured 40 top-performing sellers at its Luxury Agent Awards in Glasgow last week. Its accolade for top new agency went to Berkshire-based Triangle Travel, while Chelmsford-based Julie Harrison of Bespoke Luxury Travel won the award for top-performing homeworker. The top-performing agency of the year was presented to Meon Valley Travel of Petersfield, while Colchester Travel won the winner of winners award, which is presented to an agency that has not only achieved top sales but is also a loyal If Only supporter.
8 16 MAY 2019
travelweekly.co.uk Hays’ Jane Schumm signs pledge MENTAL
pledge. Te carrier invited mental health ambassador and TV fashion stylist Gok Wan to speak at Heathrow Terminal 5 while chief operating officer Klaus Goersch signed the pledge. Te Global Travel Group
encouraged members to take part in #empowerhalfour initiatives during Mental Health Awareness Week. Te 30-minute activities included
HEALTH MATTERS
stigma associated with mental health and develop an open and honest approach for our employees.” British Airways was
also among the 900 companies to sign the Time to Change
walking meetings, impromptu lunches and coffees, team quizzes and meditation. Commercial director Cherie
Richards said: “Taking just a half an hour break to step away from your desk or get some fresh air can help boost energy levels, but also help focus minds to the task at hand.” Te initiatives come as Travel
Weekly launched its Mental Health Maters campaign last week. Mental Health Maters will address the issues associated with mental health in
workplaces in the industry. › Mental Health Matters, page 14
On the Beach eyes 1,000 sign-ups for Classic Online
On the Beach claims to be on track to sign up 1,000 travel agents to use its Classic Online B2B sales platform by the end of this summer. Giving a half-year trading update
this week, the online agency said 250 agents had been set up with logins and that about half were “actively” using the portal on a daily basis. On the Beach bought operator
Classic Collection Holidays last August for £20 million and signalled a move to distribute its beach product to third-party agents. On the Beach revealed it had
spent £500,000 adapting its B2C technology for use by the trade. Chief executive Simon Cooper
said: “[Classic Online] presents agents with the simplest possible platform to search and book. We have targeted being live with 1,000 agents by the end of the summer and I’m confident we will do that.” Revenue for Classic Collection
was £18.5 million for the six months to March 31, while On the Beach reported an adjusted profit before tax up 14% to £15.7 million.
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