DESTINATIONS TRAINING AVIATION


ABOVE: British


Airways’ Training Academy site


RIGHT: The airline will launch direct UK-Pittsburgh flights in April


Agents will be rewarded for bookings they make via a new Travel Booker Incentive Portal. The airline will also meet agents face to face at ‘hub’ events next year in London, Manchester, Glasgow and Edinburgh, to give them a personal insight into the brand’s unique selling points. The airline’s commercial


director for the UK and Ireland,


Adrian Keating, says: “Air Transat places huge value on its partnership with agents across the UK and Ireland, and we are making significant investments to ensure we can provide them with the information and support they need to sell our wide range of flights to their customers, with confidence.” airtransat.com


Fun facts: Airline training courses


• The Qantas Learning Hub’s most popular module is one that focuses on the cutting-edge Qantas Boeing 787 Dreamliner, the world’s most advanced long-haul aircraft, which has features to reduce jet lag, turbulence and noise. learninghub.qantas.com


BA: The White Company bedding


• British Airways has been rolling out luxurious bedding from The White Company in its business-class cabins throughout 2018. batrainingacademy.com


• Icelandair cabins have LED mood lighting that replicates the northern lights. onlinetraveltraining.com/free-courses/providers/ icelandair-english


• Romania’s state airline Tarom can mark a special occasion for a passenger by presenting them with a surprise cake or a bottle of bubbly. Just contact the airline’s call centre in advance. onlinetraveltraining.com/free-courses/providers/ TAROM


• With an average fleet age of just 3.6 years, Norwegian has one of the youngest and greenest fleets in the world. onlinetraveltraining.com/free-courses/providers/ norwegian


• Air New Zealand is claiming a world first with the Economy Skycouch, a row of economy seats


AIR NEW ZEALAND: Economy Skycouch


that can be transformed into a comfy couch after takeoff, complete with bedding and pillows. Later this year, the Skycouch Infant Harness and Belt will be introduced to all Air New Zealand 777 and 787-9 long-haul services, allowing infants to stay lying down throughout the cruise phase of flight, even when the seatbelt sign is on. airnzagent.co.uk


An OTT survey showed 91% of travel agents say product training has helped them to increase sales


 BRITISH AIRWAYS Swot up on the UK’s largest international carrier via the airline’s easy-to-follow online courses, where you can master your knowledge of BA’s products, loyalty programmes, baggage restrictions, seating and more. It’s a brilliant time to familiarise yourself with BA, as the airline has some exciting new routes


56travelweekly.co.uk15 November 2018


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