INSIDE THIS
WEEK Contents
NEWS Hot Stories
Thomas Cook resumes flights to Tunisia; Tui halves losses despite €17m rebrand; Jet2holidays ‘is like Airtours in 1990s’; ‘No more time for PTR consultation’; Norwegian plans UK long-haul expansion
WIN!
Round-up Cook’s call to Peta; ‘Turkey sales boom’ 08 Agency cruise loyalty plan; Global events 10 Abta event to focus on first-time cruisers 12
Book to win a cruise for you and a friend on new Fred Olsen ship Brabant page 44
Special Report Face to Face: Robin Shaw, Saga Travel
14
Royal Caribbean’s Bayley outlines plans 16 Talk Back
21 Tui ‘justified’; Longman ‘loss’; V&A show
NEWS YOU CAN USE Product Funway, Newmarket, Headwater 25
Operator Wendy Wu, Mercury Holidays 27
Cruise Scenic, APT, Ponant, Celebrity, CMV, JTA Travel
29
FRONTLINE Comment Noel Josephides: Non-EU agents 36
Readers’ Lives Paul McCarroll Travel Mystery Shopper Lancaster
DESTINATIONS
Active & Adventure Cycling the Danube: Popular biking trail 50 Surfing: Great surf spots worldwide
Asia
BREXIT AND UK TOURISM Confidence dips ahead of Brexit: UKinbound Convention in Cardiff back page
India: Add a Toy Train trip to classic route 62 Osaka: 48 hours in Japan’s rising star
69 BUSINESS
Round-up Amex buys HRG; Cook results 79 UKinbound Convention Brexit, bed taxes 80
57 WHAT
LUCY DID THISWEEK
Feb 15 1
2 3
38 48
Lucy Huxley Editor-in-chief @Lucy_Huxley
Joined cruise line executives at
Cruise.co.uk’s annual sales conference (aka ski trip!) in Villars in Switzerland
Interviewed Thomas Cook CEO Peter Fankhauser in front of 30 industry leaders at our latest Travel Weekly Executive Dinner
Took my son to have two trapped milk teeth pulled out by the dentist. He was braver about it than I was!
15 February 2018
travelweekly.co.uk 3 04
They are employing all manner of customer relationship management tactics to learn more about the desire and shopping habits of people buying their products. It’s often pretty high-tech stuff, peppered with buzzwords like machine learning, artificial intelligence, personalisation and big data. However, one company featured in today’s Travel Weekly has been succeeding by doing precisely this for the last 15 years by keeping it simple.
Jet2.com and Jet2holidays have focused on traditional, quality package holidays, targeting markets in the north, and now farther afield, that never tired of their staple holiday in the sun. It’s a remarkable growth story. Indeed, the company was
A NOTE FROM THE EDITOR Jet2’s rise ‘can’t be ignored’ K
nowing your customers better is the mantra of most travel companies today.
likened this week to Airtours in the 1990s, which challenged the established operators by offering cheap and cheerful deals (page 5). While Jet2holidays is rattling cages in a similar way, its
focus on quality has won it many followers in an industry sadly lacking in customer loyalty. Latest figures from the Institute of Customer Service reveal Jet2holidays as having the highest ratings of all travel companies surveyed. Feedback from independent agents selling the operator also underscores high levels of customer satisfaction. And agents clearly like selling the company as they voted it best short-haul airline, best short-haul operator and best trade-friendly brand at last month’s Travel Weekly Globe Travel Awards. Dismiss the new kid on the block at your peril, was the warning from a former Thomson boss this week. If Jet2 continues on the growth trajectory we’ve seen over the past decade-and-a-half, it may already be too late.
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