NEWS YOU NEED TO KNOW 4
‘Gangnam’ video clip exposes Jet2 client fraudster
Ben Ireland and Phil Davies
Two holiday sickness fraudsters have been ordered to pay a combined £16,000 after making false claims against Jet2holidays and Tui.
Jet2holidays customer Liam
Royle was caught out after his ex-girlfriend shared a video of him dancing to Gangnam Style when he was supposedly ill. The 23-year-old from Eccles, Manchester, claimed he suffered for five days with diarrhoea and
vomiting due to food poisoning at the Papantonia Hotel Apartments in Cyprus in August 2015. His ex-girlfriend supplied Jet2holidays with video footage of his dance moves. Other evidence showed Royle drank beer and cocktails and ate at McDonald’s. At Manchester’s Civil Justice
Centre, district judge Sunil Iyer found Royle to be “fundamentally dishonest” and ordered him to pay £6,000 in costs to the operator. Jet2holidays chief executive
Steve Heapy said: “This judgment shows that there are very real consequences to making false
sickness claims, and Royle must now pay the price.” Tui customer Jadeep Singh was
ordered to pay £10,000 plus costs after claiming to have fallen ill from food and drink at a hotel in Cancun, Mexico, while on holiday for a wedding in November 2015. An investigation by Tui revealed
evidence that contradicted his claim. Singh, 34, from Salford, was unable to provide any holiday photos to show his illness and
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‘FUNDAMENTALLY DISHONEST’: Jet2holidays customer Liam Royle in the pool at Papantonia Hotel Apartments
witnesses produced no documents. Manchester County Court
found him to be “fundamentally dishonest” and ordered him to pay £10,000 by May 30, with further costs on an indemnity basis. Tui UK and Ireland managing
director Andrew Flintham said: “We will continue to fight this issue, bringing any similar cases to
a court hearing.” ›Watch the video that caught out Liam Royle:
bit.ly/LiamRoyle
5 Atol rules ‘relief’ but ‘time so short’
Ian Taylor
ian.taylor@travelweekly.co.uk
Abta has welcomed the CAA’s publication of amended Atol regulations ahead of new Package Travel Regulations (PTRs) coming into force next month, calling it “a relief”.
But legal affairs director Simon
Bunce said: “It should have all happened by January 1 – talk about making life difficult.” The CAA has deferred several measures Abta considered
unnecessary to implement the PTRs. Bunce said: “The proposals around disclosure of information to consumers have been held off to next April. That is good. It’s a relief given the amount of work people have to do in a very short time. “Travel agents are trying to understand this; tour operators and bonding organisations are trying to understand it; we’re trying to get all our members to understand what they are doing and look at agency agreements; insurance companies are trying to understand their exposure – all in
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travelweekly.co.uk 14 June 2018
“Most travel firms will be ready eventually but won’t be able to do everything from July”
three weeks. It’s not very good.” Time is so short that many businesses will not be ready from July 1. Bunce said: “Those whose business models aren’t changing can be ready. Agents who decide they are just going to be travel agents can be ready. “But a majority of travel firms
will be a mix of the two. They will be ready eventually but won’t be able to do everything from July.” The CAA has promised merely to
monitor and not enforce the Atol rules until October, though Bunce warned: “If people have bought a package from you, you will be liable.” The new rules will apply only to bookings made on or after July 1. Bunce said: “Most of this summer has been sold and those bookings will be dealt with under the
existing regulations.” › Talk Back, page 19 › Business, back page
CLAIMS FIGHT
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