NEWS SPECIAL REPORT
Ship launch: MSC Cruises welcomed MSC Seaview to the fleet last weekend with a christening ceremony in Italy. Amie Keeley reports from Genoa
Captain Pier Paolo Scala; Italian
comedian Geppi Cucciari; Pierfrancesco Vago, MSC Cruises; godmother Sophia Loren; TV star Lorella Cuccarini; and master of ceremonies Michelle Hunziker
Paradiso: New MSC ships will boost British bookings
New ship MSC Seaview has become MSC Cruises’ best-selling ship in the UK for 2018 as the line aims to increase its British customer base to 10% by 2020.
The proportion of MSC guests
from the UK has increased from 3% in 2015 to 7% currently. UK and Ireland managing
director Antonio Paradiso said he is aiming to reach 10% by 2020. The line hosted 65 UK agents
on MSC Seaview last weekend for its christening ceremony in Genoa. It is the third ship the line has launched in the past year and takes the fleet to 15 vessels. It is a sister ship to MSC Seaside,
which launched last year and is based in Miami. “Seaside has turned heads in
Miami so I’m looking forward to Seaview sailing to Rome and Barcelona to impress the Med,” said Paradiso. “Seaview is the best-selling ship
in the UK for us for 2018. Every time you launch a ship it drives volumes and draws attention. “UK guests were at 3% three
years ago, now they make up 7%, so I’m aiming for 10% – and I
believe the new ships will allow me to reach that goal by 2020.” Asked about his sales strategy,
Paradiso said he aimed to maintain a 50:50 split between online specialists and high street retailers. “We’ve been working hard with
agents and have seen double-digit growth across the board,” he said. “The high street has a different
relationship with customers, while the cruise specialists are more engaged online and help raise brand awareness. “I would like to keep the same balance because with all the capacity coming, we need both.” Paradiso said working with
the right agents, who believed in the brand, was the priority over volume. Prices have increased 20% in
the last couple of years and would continue to rise, Paradiso said. “We reward the early bookers.
If customers buy one or two years ahead they should be entitled to a good price. I tend to avoid last- minute bargains because slashing prices isn’t good for the industry. “In the long term, prices will be going up, and this is linked to the new ships we have coming. “Hopefully, guests are willing to
pay more to sail on beautiful ships packed full of new features.”
AGENTS ON MSC SEAVIEW
“What struck me was the abundance of outdoor space. I loved the speciality dining area with its own bar – having
everything in one place gave it a really premium feel.” Torey Kings-Hodkin, Thomas Cook
“MSC Seaview is a stunning ship. The food, service and facilities were excellent. My favourite area was
the light and airy atrium.” Claire Brighton, Advantage Travel Partnership
Comment: Seaview has luxury design but lacks Italian cuisine
From the chrome, white and silver interiors, to the Swarovski staircases,
MSC Seaview is unashamedly modern Italian in design, and feels much more like a luxury ship than anything mainstream. Activities, such as the bowling alley, 4D cinema and an F1 racing simulator, are more tucked away than on other ships, where they are the central draw, while some of the most charming features are spread around the ship, such as the Ocean Cay
fish restaurant or the Venchi chocolate bar with treats beautifully displayed in glass cabinets. It’s a shame MSC does not make more of its Italian culture in the culinary stakes. There is an Asian kitchen and American steakhouse, but no dedicated fresh pasta bar, for example. The amount of outdoor space, which includes a
waterfront boardwalk and glass bridge 40 metres above the sea, is a unique selling point and could well be an industry game changer.
12
travelweekly.co.uk 14 June 2018
PICTURE:
IVAN SARFATTI
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