OTT’s passport to success


Learning leads to success for AAAs award winner Becky Walker – plus, get ready to learn, explore and win with our August incentive


T


ravel agent Becky Walker has highlighted the value of continuous learning after


winning the OTT Expert award at this year’s Travel Weekly Agent Achievement Awards on July 9.


Walker, who works for Club Voyages, believes training has helped her establish herself as a trusted expert during her three-and-a-half years in the travel industry. She says: “The knowledge I gain from OTT courses is invaluable. Clients really trust my advice and see me as the expert.”


That knowledge has practical value too. When disruption in the Middle East


Quickfire Q&As with Becky Walker


Dream destination? Tahiti


Favourite OTT course? Ras Al Khaimah


Adventure or relaxation? Adventure


Window or aisle?


Window – although I’m usually asleep before take-off!


Your Summer Passport to prizes


OTT’s next agent challenge is almost here. From August 14 to September 4, the Summer Passport will take agents on a learning journey across exciting destinations, travel experiences and partner courses – with seven brilliant prizes up for grabs.


Becky Walker, Club Voyages, with Jessica Shelton-Agar, OTT, and Stu Parish, Travel Weekly


affected clients travelling to Sri Lanka via Qatar, Walker found an alternative route with Air India through Mumbai and returned to the OTT course to confirm the details before advising them.


She also enjoys courses which cover less-familiar destinations. “Having knowledge of niche destinations such as St Helena can really set you apart as an agent,” she says. “You might not have booked them yet but having that knowledge in your arsenal means you could in the future.”


Her advice to agents? “Swap 20 minutes of scrolling for a training module. Increasing your knowledge could ultimately increase your sales,” she adds. “There are always new destinations, ships, hotels and routes to learn about. You have to keep learning – and when other people in the industry recognise and respect your knowledge, that means the world.”


What you could win AE Expeditions:


Fortnum & Mason hamper Atlantic Canada:


Bottle of Benjamin Bridge Nova 7 SKY express:


A pair of return flights to Athens Visit Maine:


A handcrafted bag from Sea Bags Silversea:


Tote bag, notebook, water bottle and wireless portable charger


Canadian Affair/ American Affair:


Luxury travel essentials hamper JA Resorts & Hotels:


Three-night half-board stay at JA Lake View Hotel in Dubai


To join more than 30,000 travel professionals learning with OTT – and to stay informed, connected and supported – simply scan the QR code to join the OTT Facebook community.


Start learning today: onlinetraveltraining.com


PICTURE: Steve Dunlop


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